[Walgreens] My reminder to take my medication is not notifying by text

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Ray Wells
3 months ago In Walgreens
My reminder to take my medication is not notifying by text

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Charlotte Green

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3 months ago

Hi! I understand you're not getting your medication reminders via text from the Walgreens app. Let’s see if we can get that fixed for you.

First, just to clarify—are you expecting the reminders as automatic texts for every medication dose, or are you signed up to receive text alerts for prescription refills and pickups? Walgreens has different types of text alerts, so it helps to know which one you're referring to.

Meanwhile, here are some straightforward checks and steps to ensure you are set up correctly for text reminders:

1. Verify Text Alert Subscription
Walgreens requires you to sign up specifically for Rx text alerts. You can do this by texting JOINRX to 21525 from your phone. This opt-in allows Walgreens to send you prescription-related alerts such as refill reminders and pickup notifications.

2. Check Your Walgreens Account Settings
Sign in to your Walgreens account online or via the app. Navigate to your account’s Communication Preferences or Emails and Alerts tab and ensure that text message alerts are enabled for pharmacy notifications.

3. Confirm Your Phone Number Is Correct
Double-check that your mobile phone number is accurately listed in your Walgreens profile. If there’s a mismatch, you won’t receive the texts.

4. Review Notification Settings on Your Device
Since you're on Windows using a WebKit browser, verify that notifications are allowed for the Walgreens website or app, and ensure you haven't blocked text messages from Walgreens on your phone carrier or device.

Let me ask: Have you already signed up for these text notifications or checked your Walgreens account preferences? Also, are you using the Walgreens app or only the website? This helps me guide you better.

Once we clarify these details, I can guide you through any next steps as needed!

R
Ray Wells
3 months ago

Not getting notification to take my medication

user
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56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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3 months ago

Thanks for the clarification! It sounds like you're not receiving medication reminders specifically from the Walgreens app, rather than refill or pickup alerts via text.

Let me guide you through some steps to troubleshoot the Walgreens app medication reminders on your Windows-based device using the WebKit browser:

1. Confirm Medication Reminders Are Set Up in the Walgreens App
- Open the Walgreens app and look for the “Pill Reminders” or “Medication Reminders” feature. Sometimes this is accessible by scrolling down from the app’s home page and tapping “Manage” under Pill Reminders.
- Make sure you have entered your medications and scheduled reminder times correctly.

2. Verify Notifications for the Walgreens App or Website Are Enabled
- Since you are on Windows 10 using a WebKit browser, check your browser settings to make sure notifications are allowed from the Walgreens website if you use it there:
- Go to browser settings > Privacy and Security > Site Settings > Notifications.
- Ensure Walgreens is allowed to send notifications.

3. Check System Notification Settings on Windows
- Go to Start > Settings > System > Notifications & actions.
- Scroll down to find the Walgreens app or the browser you are using, and ensure notifications are enabled.

4. Check That Do Not Disturb or Focus Assist Is Disabled
- If Windows Focus Assist or any “Do Not Disturb” mode is on, notifications might be suppressed.
- You can find this in Settings > System > Focus assist and set it to “Off” or “Priority only” with Walgreens or your browser allowed as priority.

5. Update the Walgreens App or Clear Browser Cache
- Make sure your Walgreens app is updated to the latest version (if you’re using the app).
- If using the browser, clear your cache and cookies to resolve any corrupt session issues.

6. Set Up Text Alert Option (Optional)
- As an added measure, you can also sign up for Rx text alerts by texting JOINRX to 21525 to receive refill and medication reminders as texts from Walgreens1.

If you've done some of these already, please let me know which, and if you are using the Walgreens app or just the website on your Windows PC, so I can help specifically.

Would you like me to walk you through any of these steps in more detail?

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