Hello! I understand your Walgreens app is showing no prescriptions ordered or on file, is that right? To get a better idea, could you tell me if you've recently created a new account, used a different phone or email, or changed any settings in the app?

Sometimes, prescriptions may not show up due to profile sync issues or multiple accounts being linked separately. Here’s a simple step-by-step plan we can try to fix this:

1. Check Account Login: Make sure you are logged in with the same Walgreens account (email/phone) you used when ordering your prescriptions.
2. Refresh the App: Try fully closing and reopening the Walgreens app to refresh your data.
3. Check Family Accounts: If you manage prescriptions for family members, look under the “Family Prescriptions” section inside the app.
4. Internet Connection: Confirm your device has a stable internet connection since poor connectivity can cause the app not to load prescription info.
5. Update the App: Ensure your Walgreens app is updated to the latest version available in your app store.

If none of those work, it’s possible your pharmacy accounts are split across multiple profiles. To fix this, call Walgreens Customer Service toll-free at 1-877-250-5823 and ask them to merge your pharmacy accounts so all prescriptions appear in one place.

Would you like me to guide you through any of these steps, or provide additional help? Are you able to check your account login info first?