Hi! I understand you're seeing a grey screen and can't view videos on the Scoopz app using your ChromeOS device. Let’s get this sorted out together.

To start, can you confirm if this happens with all videos or just specific ones? Also, are you connected to Wi-Fi or mobile data?

In the meantime, here are some step-by-step suggestions to try:

1. Restart the Scoopz app: Close it completely and reopen it to refresh any temporary glitches.

2. Check your internet connection: Make sure you have a steady connection, preferably Wi-Fi for video playback.

3. Clear app cache and site data:
- On ChromeOS, go to Settings > Privacy and security > Cookies and other site data > See all cookies and site data.
- Search for Scoopz and clear data related to the app/site.

4. Update your Chrome browser and ChromeOS: Sometimes outdated versions affect video playback. You can check for updates in Settings > About ChromeOS.

5. Try another browser or Incognito mode: It helps test if extensions or cached data interfere with videos.

If none of these help, it might be related to a recent app issue reported by other users. There are walkthrough videos and guides available that provide detailed fixes for Scoopz video problems1 2.

Let me know if you’ve tried any of these or if the issue persists, and we can dig deeper! Are you able to give these a try?

I’m having the same issue on ChromeOS. The app loads normally, but when I open a video, the screen stays grey and nothing plays. ChromeOS and Chrome are already updated on my device, snake game