Hi there! Thanks for reaching out. To make sure I guide you properly, could you tell me a bit more about the problem? Are you trying to move a slider or a button to adjust the age preference in the Hoop app, but it won’t respond at all? Or is it moving but not allowing certain age ranges like 30-50+? Also, are you doing this on your Windows device through the app or browser?

Once I have that, I can walk you through some steps to fix this. Meanwhile, here’s a general approach you can try:

1. Check if the Hoop app is fully updated: Sometimes older versions can have bugs that prevent changing filters.

2. Restart the app/browser: Close and reopen it to refresh the interface.

3. Try adjusting the filter again: Look for a slider or buttons typically in the search preferences or filter section.

4. If the slider/button is stuck: Tap or click and hold the button, then drag slowly to see if it moves. Sometimes, touch or mouse sensitivity can cause issues.

5. Clear app cache or browser cache: This can resolve interface glitches.

6. If none of this works: There may be a temporary restriction or bug. You might try logging out and back in, or reinstalling the app if applicable.

Please let me know what you’ve tried so far and any error messages or behavior you’ve noticed — I’m here to help!

I want to change the age preference filter to 30-50+ but it wont let me move the slider to adjust the age. I have cleared my cache, logged out, uninstalled and installed the app again, have restarted the app and my phone. The slider moves from 18 to 19 but not further than that.

Thanks for sharing those details! Since the age slider in the Hoop app won’t move beyond 19 despite your thorough troubleshooting (clearing cache, reinstalling, restarting), the issue likely isn’t with your device, but either with the app settings or possibly an account restriction or bug.

Here’s what I suggest next:

1. Check your account’s date of birth and age verification: Sometimes the app restricts age preferences based on your own profile age for safety or compliance reasons. Ensure your profile age is correctly set and verified.

2. Look for default minimum or maximum age limits set by the app: Some apps limit the range you can select. In Hoop especially, they might restrict setting age preferences below or above certain ages. It’s possible the app currently restricts moving beyond 19. You can check the Hoop Help or how-to guides on changing age preferences to confirm if 30-50+ is supported1.

3. Test on a different device or the web version: If you have access to another phone or the Hoop web version on your Windows machine, try adjusting the slider there. That helps isolate if the problem is device-specific.

4. Contact Hoop Support: If the above checks don’t help, this might be a bug or an account-specific limitation that Hoop’s team can clarify or resolve. You can reach out at [email protected] with a description of the issue.

Let me know if your profile age is set correctly or if you want help testing on the PC web version. That way I can guide you through it step by step. Are you satisfied with this approach so far?