Hello! I understand that your Hoop app is showing old messages from weeks ago but not displaying any new messages. Let’s dig into this together. Can you share if this issue started suddenly after an app update or iOS update? Also, have you tried any fixes yet like restarting the app or your iPhone?

In the meantime, here’s a step-by-step approach we can try to fix this:

1. Close and Reopen the Hoop App: Double press your iPhone’s home or swipe up from the bottom (depending on your model) to open the app switcher, then swipe the Hoop app off the screen to close it. Reopen it and check messages again.

2. Check Internet Connection: Ensure you have a stable Wi-Fi or cellular data connection since new messages need this to load.

3. Refresh Messages in Hoop: Sometimes, pulling down gently on the messages screen in the app to refresh can force the app to fetch new messages.

4. Update the App: Go to the App Store, search for Hoop, and check if there’s an update available. If yes, updating might solve message syncing issues.

5. Restart Your iPhone: Power off your iPhone completely then turn it on again. This can resolve temporary glitches.

6. Check App Permissions: Go to Settings > Hoop and make sure it has permission for cellular data, background app refresh, and notifications, which can help with timely message receipt.

7. Log Out and Back In: If possible, log out of Hoop and then log back in. This can reset message syncing.

If none of these steps restore your new messages, next we can try reinstalling the app or verifying if there’s an outage or issue on Hoop’s end.

Do let me know what you’ve already tried or if you notice any error messages. I’m here to help you get your new messages flowing again!