Hello! I see you’re having trouble with the Wansview app stopping unexpectedly even after reinstalling, and the phone shows it’s connected but flagged as "not secure." I want to help you get this sorted.

To make sure I guide you best:
- What type of phone and OS version are you using?
- When does the app say it stopped running—right on launch or after some use?
- When you see “connected/not secure,” is that referring to your Wi-Fi connection or something else?
- Have you tried granting all app permissions? Sometimes restricted permissions can cause crashes.

Meanwhile, here’s a straightforward plan to try:

1. Clear App Cache/Data:
On your phone, go to Settings > Apps > Wansview > Storage > Clear Cache and Clear Data. This helps remove corrupted temporary files causing crashes.

2. Check App Permissions:
Ensure the app has permissions for storage, camera, and network access. Limited permissions can cause it to stop or fail to connect securely.

3. Network Security Check:
If your phone says Wi-Fi is “not secure,” it could mean the router uses an unsecured connection or outdated encryption (like WEP). Try switching your Wi-Fi router’s security to WPA2 or WPA3 if possible.

4. Restart Equipment:
Power cycle your router and your Wansview camera by unplugging them for 30 seconds then plugging back in. Then try relaunching the app.

5. Check for Network Proxy or VPN:
If your phone uses a proxy, VPN, or custom DNS settings, this might interfere with the app’s secure connection. Temporarily disable these and test again.

6. Try Mobile Data:
Switch your phone to mobile data (4G/5G) and see if the app runs without that notification. If it works, the issue might be router-related.

7. Update App and Phone:
Make sure your Wansview app and phone OS are fully updated for compatibility and bug fixes.

If the problem still happens after these steps, the next best step would be to check for any known issues or updates on our official support page or contact [email protected] for advanced assistance.

Let me know how these steps go or if you want me to guide you through any part! Are you satisfied with this solution so far?

I am using android Galaxy A15 5g . It says NONE / Enhanced open on Security. I did clear all caches.

I am using android Galaxy A15 5g . It says NONE / Enhanced open on Security. I did clear all caches.

Thanks for the details about your Galaxy A15 5G showing the Wi-Fi security as "NONE / Enhanced open" and that you’ve cleared the app cache already. That “Enhanced open” is actually a newer Wi-Fi standard (Opportunistic Wireless Encryption, OWE) that offers some encryption but doesn’t require a password like WPA2/3 does. Some devices or apps, like Wansview, may have trouble connecting securely to networks using this because it’s relatively new and less common.

Here’s what I recommend next:

1. Check Your Router’s Wi-Fi Security Settings:
Log into your Wi-Fi router’s admin page (usually by typing 192.168.1.1 or 192.168.0.1 in your browser) and verify the Wi-Fi security method. If it says “Enhanced open” or “OWE,” try switching it to WPA2-Personal (AES) if supported—this is a widely compatible and secure setting.

2. Connect Your Phone to the Secured Wi-Fi:
After changing the router settings, reconnect your Galaxy A15 5G to this now WPA2 secured network and try the Wansview app again.

3. Try an Alternative Network:
If you have access to another Wi-Fi (such as a home or office network with WPA2 security) or use mobile data, try connecting the Wansview app there to test if the security type is indeed the problem.

4. Check for App and Firmware Updates:
Sometimes the app or camera firmware updates add compatibility for newer Wi-Fi standards, so make sure both are up to date.

5. Avoid Proxy or VPN Settings:
As per Wansview support, ensure your phone isn’t using any proxy settings or VPNs on the Wi-Fi network you’re connecting to, as they can interfere with secure connections2 3.

This approach targets the “not secure” connection which likely causes the app to stop working or show errors.

Please let me know if you want guidance on how to access your router settings or test these changes. Are you satisfied with this plan so far?

I have accessed the router page but not sure how to proceed

Great job accessing your router’s admin page! I can guide you through the steps to adjust the Wi-Fi security settings to help the Wansview app connect properly. Here’s what to do next:

1. Log Into Your Router: Since you’re already on the router page, look for a menu item labeled something like “Wireless,” “Wi-Fi Settings,” “Wireless Security,” or “Wireless Network.”

2. Find the Security Options: Within the wireless settings, find the section for security mode or encryption. It might offer options like:
- None
- Enhanced Open (OWE)
- WEP
- WPA/WPA2 Personal (or mixed)
- WPA2 Personal (AES)
- WPA3 (if supported)

3. Change to WPA2-Personal (AES):
Select WPA2 Personal with AES encryption if available. This is a secure and broadly compatible option that works well with Wansview cameras and apps.

4. Set/Confirm Your Wi-Fi Password:
When you select WPA2, you’ll need to enter a Wi-Fi password (also known as a pre-shared key). Make sure it’s something secure but that you can remember.

5. Save and Reboot Router if Needed:
Click Save or Apply on the settings page. Some routers require a reboot for changes to take effect, so if prompted, reboot your router.

6. Reconnect Your Galaxy A15 5G:
After the router updates its security type, go to your phone’s Wi-Fi settings and reconnect to your Wi-Fi network using the new password you just set.

7. Try the Wansview App Again:
Open the app and see if it runs normally without stopping or showing “not secure.”

If you want, I can walk you through the exact menu navigation if you tell me your router’s brand and model (usually on a sticker on the router). This way, I’ll tailor the steps precisely for your router interface.

Would you like to proceed with these changes? Are you satisfied with this approach so far?

On Security it has these options : Security & Firewall General Access Control DMZ Host IPv6 Pinholes Port Forwarding Port Forwarding Rules Port Triggering Scheduler Rules SIP ALG Network Settings ARP Table DNS Server Dynamic DNS IPv4 Address Distribution IPv6 IPv6 Address Distribution MAC Cloning NDP Table Network Connections Network Objects Port Configuration Routing Static NAT Diagnostics & Monitoring Bandwidth Monitoring Diagnostics System Logging System-wide Connections Backhaul Logging

Thanks for sharing the options you see under your router’s menu. Based on the list:

- Security & Firewall: This is the main area where you can adjust your router’s security settings, including Wi-Fi protection like WPA2 or WPA3.
- Access Control: Allows you to restrict which devices can connect to your network by MAC address filtering.
- Port Forwarding / Port Forwarding Rules: These settings let you open specific ports on your router to allow external access to devices like your Wansview camera, useful if you want remote viewing without cloud services.
- Other items like DMZ, IPv6, MAC Cloning, etc. relate to advanced network management but probably aren’t needed right now for the Wi-Fi security issue.

Since you want to fix the “not secure” Wi-Fi issue affecting the app, your next step is to look inside Security & Firewall settings. There should be a subsection for Wireless Security or something similar inside there.

Here’s what you should do next:

1. Click into Security & Firewall.
2. Look for a tab or section labeled Wireless, Wi-Fi Settings, or SSID Configuration.
3. Inside that, find the security mode options — this is where you can change your Wi-Fi from "Enhanced open" to WPA2 Personal (AES).
4. Change to WPA2 Personal and set a password (remember this password as you will reconnect your phone).
5. Save/apply the settings and reboot the router if prompted.

If you don’t see these options under Security & Firewall, check if there’s a separate Wireless or Wi-Fi menu on the router; sometimes it’s placed separately.

If you want, please tell me the router brand and model number (often on a sticker on the physical router), and I can give you exact menu navigation for your specific router.

Also, if you want to explore Port Forwarding later to enable remote viewing of your camera outside your Wi-Fi, I can help explain those settings too1 2.

Let me know how it goes or if you want me to walk you step-by-step with your specific router model. Are you satisfied with this guidance so far?

It's a Verizon router model # CR1000A . Please give step by step instructions

Thanks for sharing your router model, the Verizon CR1000A. I found the official user guide and can walk you through the exact steps to change your Wi-Fi security to WPA2 Personal (AES), which should help your Wansview app connect securely and run smoothly. Here’s the step-by-step:

---

### Step-by-Step: Change Wi-Fi Security on Verizon CR1000A Router

1. Log into the Router Admin Page:
- On your Windows PC or phone’s browser, enter: http://192.168.1.1 or http://192.168.0.1 in the address bar.
- Enter your admin username and password (usually printed on the router label or set by you).

2. Go to Wi-Fi Settings:
- After login, look for the menu tab labeled Wireless or Wi-Fi on the left side or the top navigation.
- If you don’t see Wireless right away, check under Network Settings or Security & Firewall, as the interface can vary slightly.

3. Select the Wi-Fi Network (SSID):
- Under wireless settings, find the SSID (your Wi-Fi network name) settings for the band you use (2.4 GHz and/or 5 GHz).

4. Change the Security Type:
- Look for a “Security Mode” or “Encryption” dropdown.
- Select WPA2 Personal (AES) if it's not already selected.
- Avoid options named "None," "WEP," or "Enhanced Open," as these are not secure enough for your camera/app.

5. Set a Wi-Fi Password:
- Enter a strong password in the Pre-Shared Key (PSK) or Password field.
- This password will be required when reconnecting your phone and camera to the Wi-Fi.

6. Save Changes:
- Click Apply or Save.
- The router may reboot or briefly disconnect devices.

7. Reconnect Your Devices:
- On your Galaxy A15 5G, forget the current Wi-Fi network and reconnect using the new password.
- Restart the Wansview app and test if it connects securely and runs without stopping.

---

If you want, here is the official Verizon CR1000A User Guide where these settings are described as well1.

Once done, please try the app again and let me know if it’s working properly now! If any step is confusing or the interface looks different, I’m here to help walk you through it.

Are you satisfied with this solution so far?

I cannot find SSID settings . It only has general security settings like , High , medium , low .

Thank you for the update! It sounds like your Verizon router uses general security levels like High, Medium, Low instead of specific Wi-Fi encryption types like WPA2 Personal. This is a bit different but no worries—we can still proceed carefully.

Here’s what to try next:

1. Set Security Level to High:
Since “High” usually means strong encryption like WPA2 or WPA3, select High security level and save/apply the settings.

2. Check or Set Wi-Fi Password:
Make sure your Wi-Fi network has a password set (not open). If you can find a field called Password or Pre-shared Key, enter a secure password you can remember.

3. Reconnect Your Phone:
After applying these changes, forget your current Wi-Fi network on your Galaxy A15 5G, then reconnect using the new password.

4. Test Wansview App:
Open the app and see if it connects properly and runs without errors.

5. Ensure 2.4GHz Connection:
Wansview cameras typically only support 2.4GHz Wi-Fi, not 5GHz. Confirm your phone is connected to the 2.4GHz network during setup.

6. Avoid Wi-Fi “Enhanced Open” or Open Networks:
The key is to avoid open or “Enhanced Open” networks. Selecting High security will help ensure proper encryption.
<brIf the app still has trouble finding or connecting to the Wi-Fi, the router may need a firmware update or you might consider contacting Verizon support for more detailed settings help for CR1000A.

Also, if your camera or app supports only 2.4GHz, ensure your router broadcasts separate SSIDs for 2.4GHz and 5GHz bands, so you can connect explicitly to 2.4GHz.

For more detailed steps related to Wansview camera setup and Wi-Fi compatibility, you might find this support resource helpful: Wansview Support 3.

Please let me know if you want help checking or changing the Wi-Fi band settings or anything else! Are you satisfied with this recommendation so far?