Hello! I want to make sure I understand your concern clearly. You mentioned that recent changes have appeared on your Royal Match account that you don’t care for, and these changes don’t seem to have affected other people you know. Could you tell me a little more about what these changes are? For example, are these changes related to your game progress, account settings, purchases, or something else? This will help me guide you better.

The relate to the doubling of rewards not being time based and losing access to the lava challenge

Thanks for sharing those details about the doubling of rewards and losing access to the Lava Challenge. That definitely helps me understand what’s going on.

From what I’ve seen, it looks like other Royal Match players have also noticed changes recently, including rewards reductions and the Lava Quest or Lava Challenge disappearing from the game. This suggests it might be a deliberate update or adjustment by the Royal Match developers rather than an issue isolated to your account1.

Here’s what I recommend you try step-by-step to confirm your situation and potentially restore your access or better understand these changes:

1. Check for Updates
Since you’re on Android OS 10, open the Google Play Store, search for Royal Match, and see if there’s an update pending for the app. Updates sometimes fix access issues and adjust rewards systems; having the latest version is important3.

2. Restart the App and Device
Close Royal Match completely—make sure it’s not running in the background—then restart your phone and launch the app again. Sometimes, cache or temporary glitches can prevent new features or events from showing correctly.

3. Check In-Game Notifications or Announcements
Within the game, look for any messages, news, or event details. The developers often notify players about major changes, reward adjustments, or temporary removal of challenges like the Lava Quest.

4. Review Your Account Status
Confirm that you’re logged into the correct account where you previously had the Lava Challenge and rewards doubling. Sometimes, playing with a different account profile can cause features or bonuses to appear missing.

If after these steps the Lava Challenge still isn’t accessible, and the reward doubling remains inconsistent or changed, it is likely a global update affecting many players, not an error on your device.

If you want, I can also guide you on how to contact Royal Match support directly for more details or to express your concerns about these updates.

Would you like me to assist you with that? Or do you want to try the steps above first?

Yes, please help me contact thwm

Great! The best way to contact Royal Match support is right from within the game itself or via email if you prefer.

Here are two easy options for you:

1. In-Game Support
- Open Royal Match on your Android device.
- Tap the Settings icon (usually a gear symbol).
- Look for Help or Contact Us. This should open a chat or message box where you can write your issue about the reward changes and the Lava Challenge.

2. Email Support Directly
- You can send a detailed message to their support team at:
[email protected]
- Make sure to include your account details, device information (Android OS 10, WebKit browser), and a clear description of the problem — mention the reward doubling and Lava Challenge changes you’re experiencing.

If you want, I can help you draft the email message to them. Would you like that? Or do you want to try the in-game support first?

Here’s the link to the official Help Center for Royal Match support if you want to explore more options:
Royal Match Help Center

Let me know how you want to proceed!

I do not care for recent changes that appear to be applied to my account, but not to those i know

Hi again! I see you’re concerned about recent changes applied to your Royal Match account that don’t seem to affect the accounts of people you know. Just to clarify, are you sure you’re logged into the same account where you saw those features before, like the reward doubling or the Lava Challenge? Sometimes, being logged into a different account or profile can make it seem like changes are account-specific when they might be related to which profile is active4.

If you want, I can help guide you on how to verify which account you are logged into, or how to switch accounts if needed. Also, sometimes game updates or server changes can cause differences in features or rewards temporarily between accounts.

Would you like me to help you check and possibly switch accounts to see if that resolves the differences you're seeing? Or would you prefer I assist verifying something else about the changes?