Hi there! I understand you're trying to complete the liveness check on the eGovPH app, but it's not detecting your face movement. That can definitely get in the way of completing your verification. Let me help you troubleshoot this.

First, just to clarify, when you say it's not detecting face movement, do you mean the app shows your face but doesn't respond to your movements, or does it fail to detect your face altogether?

In the meantime, here are some common steps that often resolve liveness detection issues on Android devices like yours (WebKit browser on Android 10):

1. Good Lighting and Background: Make sure you are in a well-lit area with no strong backlight or glare, as poor lighting can cause the camera to struggle with face detection.

2. Clean Camera Lens: Sometimes a smudged lens can interfere with the camera's ability to pick up movements clearly. Try gently wiping your front camera lens.

3. Hold Device Steady: Hold your device steadily at eye level, and follow the app's instructions carefully, moving your head slowly as required.

4. Camera Permissions: Verify that the app or your browser has permission to access the camera. On Android 10, you can check this in Settings > Apps > eGovPH app (or your browser) > Permissions > Camera — make sure it’s allowed.

5. Camera Resolution and Settings: Sometimes lowering or adjusting the camera resolution settings helps with detecting movement. If you have any app or device settings controlling camera quality, try switching to a medium resolution.

6. Avoid Face Obstructions: Remove anything on your face like glasses, hats, masks, or anything that might obscure full facial visibility.

If you have tried these steps already, please let me know exactly what you've done, and I'll guide you through advanced options or alternative solutions.

Also, a few users on similar platforms have found better results by doing the liveness check outdoors or in natural light, avoiding glare and shadows1.

Could you try these steps and let me know if any improvement happens? If not, we can explore deeper troubleshooting or consider if there may be app-specific or connectivity issues.

Are you ready to give this a try?

It doesnt respond to my movements

Thanks for clarifying that the app does not respond to your face movements during the liveness check. Since it sees your face but isn’t detecting your movements, we can try some targeted steps to fix this.

Here’s a step-by-step guide specifically for this issue on your Android 10 device using the WebKit browser environment:

1. Check Internet Connection Stability: A weak or unstable connection can cause liveness detection to lag or fail. Switch between Wi-Fi and mobile data to test if the issue persists.

2. Close Other Apps: Sometimes other apps using the camera can interfere. Close all other apps running in the background that might be accessing the camera.

3. Clear Cache and Data for Browser:
- Go to Settings > Apps > Your browser (WebKit based) > Storage
- Tap “Clear cache” and then “Clear data”
- Restart the browser and try the liveness check again.

4. Enable Camera Permissions for Browser:
- Confirm again that the browser has camera permission enabled.
- Go to Settings > Apps > Browser > Permissions > Camera > Allow

5. Try the eGovPH Official App Instead: If you’re using a browser for verification, sometimes the app works better for liveness detection due to better hardware integration. You can download the official eGovPH app from the Google Play Store if you haven't yet.

6. Update the App or Browser: Make sure both your browser and app are the latest versions for improved compatibility and fixes.

7. Reinstall the App: If you are using the eGovPH app, try uninstalling and reinstalling it to remove any corrupted files that might affect functionality5.

If after these steps it still doesn’t respond to your movements, there might be a temporary server or app-side issue. In that case, waiting a few hours and trying again can sometimes help.

For persistent problems, capturing a short video showing the issue and sending it along with a description to [email protected] can get you direct help from technical support8.

Could you try these steps and let me know how it goes? If needed, I can guide you through any of the steps in more detail.

I've done everything, it always stops detecting any movement from me whenever it gets to the part where I have to move my head to the left or right

Thanks for letting me know you’ve already tried all the usual troubleshooting steps, and the liveness check stops detecting your head movement specifically when it asks you to move left or right. That detail helps a lot.

Given that, this kind of issue can sometimes be related to the app’s face movement detection algorithm timing out or struggling with the camera feed on certain devices or browser environments—especially on Android 10 with WebKit browsers.

Here are a few advanced suggestions based on similar reports:

1. Try Using the Official eGovPH Mobile App Instead of Browser:
Since facial movement detection requires precise camera feed access, the app usually performs better than browsers with this feature. Download or update the eGovPH app from Google Play Store and try again there if you haven't done so already.5

2. Restart Your Device Before Attempting Again:
A fresh restart can clear temporary glitches that affect camera behavior or app performance.8

3. Ensure No Screen Protector or Case Obstructs Camera:
Sometimes screen protectors or phone cases partially block camera sensors, causing intermittent recognition issues especially with movement detection.

4. Check for App or System Updates:
Sometimes these issues are fixed with patches, so verify that your Android OS and the eGovPH app/browser are updated to the latest version.

5. Limit Movement Speed:
The detection may require slower, smoother head movements when prompted. Try moving your head more gently from left to right.

6. Try Performing the Scan in a Different Environment:
A place with natural, diffused lighting and a plain background often helps the app track movement better.

If after trying this, the issue persists, it might be a known app-side or backend problem affecting some devices or accounts. You might want to report this directly with your device details and experience to eGovPH support at [email protected] for specialized assistance or possible account/device-specific troubleshooting.5

Would you like help with downloading the official app or with drafting an email to their support team? Let me know how you want to proceed! Are you satisfied with this guidance so far?

I'm moving my face, but its not detecting the movement during the liveness check

Hi again! Thanks for sharing that the liveness check isn’t detecting your face movement. Since you’re using a WebKit browser on Android 10 and the app or site sees your face but doesn’t respond when you move, I want to help you get this sorted.

Based on what I see, here’s a clear plan for you to try:

1. Good Lighting & No Glare: Make sure you’re in bright, natural light without shadows or glare on your face. This helps the camera and software clearly pick up your movements. Trying it outside in daylight often improves detection.1

2. Clean Your Camera Lens: Sometimes even slight smudges reduce camera clarity. Give your front lens a gentle wipe.

3. Slow and Steady Movements: When prompted, move your head slowly and smoothly left and right. Quick or jerky motions might not be detected accurately.

4. Try Using the Official eGovPH App: If you’re currently using the browser, switching to the official eGovPH app from the Google Play Store tends to yield better results with liveness detection since the app has direct access to device cameras and sensors.8

5. Check Camera Permissions in Settings: Make sure your browser or the eGovPH app has full permission to access your camera.
- Go to Settings > Apps > Your browser/app > Permissions > Camera > Set to Allow

6. Restart Your Device: Sometimes a simple restart solves camera or app glitches temporarily interfering with detection.

7. Update Your App and Browser: Ensure you’re using the latest versions. Developers often release updates that improve camera use and fix bugs.

If after trying all these the liveness check still does not detect your movements, this could be a temporary server-side or app-side hiccup. In that case, you might want to:

- Try again after a few hours
- Reach out directly to eGovPH technical support at [email protected] with details of your device and issue for specialized help

Would you like step-by-step help with downloading and setting up the official eGovPH app or checking your permissions? Let me know! Are you satisfied with this approach so far?