Hi there! I'm sorry to hear that the app is having trouble loading the pictures your daughter sent. Let's get this sorted out together!

To start, can you let me know which app you're using to receive these pictures? Is it the Messages app or another messaging platform? Also, has this issue happened recently, or has it been ongoing for a while?

In the meantime, here are a few steps you can try that might help resolve the issue:

1. Restart Your Mac: Sometimes, a simple restart can resolve temporary glitches. Click on the Apple logo in the top left corner and select "Restart."

2. Check Your Internet Connection: Ensure that your Mac is connected to the internet properly. You can try opening a website in your browser to confirm connectivity.

3. Update the App: If you're not using the latest version of the app, that could cause issues. Check the App Store for any available updates.

4. Check Storage Space: Make sure you have enough storage space on your Mac. You can do this by clicking on the Apple logo > "About This Mac" > "Storage."

If these steps don't help, please provide more details about the app or any error messages you're seeing, and we can dig deeper into the problem together!