If your JBL headphones are connected via Bluetooth but not showing up in the JBL Headphones app, there are several troubleshooting steps you can try to resolve the issue:

Step-by-step solutions:

- Restart everything: Power off and on both your headphones and your phone/tablet. After restarting, reconnect via Bluetooth, then try the JBL Headphones app again3.
- Clear app cache & reinstall app: Go to your device settings and clear the cache of the JBL Headphones app, then uninstall and reinstall it. This can help fix glitches and refresh connections7.
- Forget & re-pair headphones: In your phone's Bluetooth settings, 'forget' or unpair the JBL headphones, then pair them again as a new device before opening the app7.
- Reset headphones: Most JBL headphones can be reset by turning them off, then holding the power button for 10-15 seconds until you see an LED blink or hear a reset sound. After resetting, pair the headphones to your phone again53.
- Check permissions: Ensure the JBL Headphones app has all requested permissions, including access to Bluetooth, location, and notifications. These are often essential for the app to detect connected devices37.
- Enable location services: Turn on your phone’s location/GPS. Some users report the app only detects JBL headphones if location services are enabled1.
- App compatibility: Make sure you are using the correct JBL app specifically for headphones, not for speakers (JBL makes separate apps)3.
- Test on another device: Try installing the JBL Headphones app on another phone or tablet and see if your headphones show up8.

If none of the above work:
- Make sure your headphones are supported by the app. Some older JBL models are not compatible.
- If you are on a Beta version of your device’s operating system, compatibility cannot be guaranteed7.
- If problems persist, contact JBL customer support for tailored troubleshooting and possible firmware updates57.

Following these steps usually resolves the issue and allows the JBL Headphones app to recognize your Bluetooth-connected headphones.