Hi there! I understand that when you select an episode on the Viki app on Roku, it just kicks you out without showing an error message. Let me help you get to the bottom of this.

To begin, could you tell me a bit more:
- Have you tried restarting the Roku device or the Viki app already?
- When did this issue start happening?
- Do other apps on your Roku work without issues?
- Is your Roku device’s software updated to the latest version?

Meanwhile, here are some initial steps we can try that often resolve such issues:

1. Restart the Roku device:
- Unplug the Roku device from power for about 10 seconds, then plug it back in.
- Once it restarts, open Viki again and try playing an episode.

2. Remove and reinstall the Viki app:
- From the Roku Home screen, navigate to the Viki app.
- Press the * button on your remote to open the options menu and select “Remove channel.”
- Restart your Roku (unplug and plug back in).
- Go to Streaming Channels, find Viki, and reinstall it.
- Log back into your Viki account and try selecting an episode.

3. Check your network connection:
- Make sure your Roku is connected to a stable Wi-Fi network.
- If you have multiple devices connected, try disconnecting some to free bandwidth.

4. Update Roku software:
- Go to Settings > System > System update > Check now to ensure your Roku is running the latest firmware.

If you’ve done those already, or the problem persists, we’ll look further into whether there’s a known issue with your Roku model or a Viki app update causing this.

Let me know which steps you’ve tried or if you want me to guide you through any of these in detail.

I’ve done all of those. Was working fine last night then today this starts happening

Thanks for letting me know you've already tried the usual steps and that this issue just started today after working fine last night. That helps narrow things down.

Since you've rebooted, reinstalled, and updated, let's try something a bit different:

1. Log out and log back into your Viki account on Roku:
Sometimes session glitches can cause sudden app crashes. To do this:
- Open the Viki app on your Roku.
- Go to the Settings or Account section within the app.
- Select “Log out.”
- Close the app completely, then reopen and log back in.

2. Clear Roku cache:
Roku doesn’t have a visible cache-clear option, but you can try a hidden method to clear it:
- From the Roku Home screen, press this sequence on your remote:
Home (5 times) > Up (once) > Rewind (2 times) > Fast Forward (2 times)
- The Roku will restart, and cache will be cleared.

3. Check for any Roku system updates again:
Since the issue appeared suddenly, there might be a recent Roku update required or a bug fixed:
- Settings > System > System update > Check now

4. VPN or proxy check:
Sometimes if you use a VPN or proxy, it can interfere with streaming apps. Make sure nothing like that is active on your network.

If after these you still get kicked out when selecting episodes, it might be an issue on Viki’s end or something specific with your account. In that case, I recommend reporting this directly to Viki’s support team by emailing [email protected] with your Roku model, the version of Roku OS, and details about the problem.

Meanwhile, you can check if there are any known outages or issues reported for Viki on Roku through their help center or community forums1.

Let me know how these steps go, and I’ll assist further from there! Are you able to access the app well enough to log out and back in?