Hi there! I understand your Bubble Witch 2 Saga app is not updating properly and the game freezes, is that correct? Could you tell me a bit more about when exactly it freezes? For example, does it happen when you start a level, during gameplay, or when trying to update the app? Also, have you noticed any error messages or behavior during the update process on your Kindle running Android 5.1.1?

This info will help me guide you better. In the meantime, here are some general steps we can try to fix update and freezing issues on your device:

1. Restart your Kindle
Turn it off completely, wait for about 10 seconds, then turn it back on. This clears temporary system glitches.

2. Close background apps
Make sure Bubble Witch 2 Saga is fully closed (not just minimized), and close other apps running in the background to free up memory.

3. Clear the app cache
Since you are on Android 5.1.1, you can go to:
Settings > Apps > Bubble Witch 2 Saga > Storage > Clear Cache. This clears temporary files that might be causing freezing.

4. Check your internet connection
A slow or unstable connection can cause update failures. Try switching between Wi-Fi and mobile data if possible to see if that helps.

5. Update the app manually
Since Amazon Appstore is used on Kindle, open the Amazon Appstore, search for Bubble Witch 2 Saga and see if there is an "Update" button available. Tap it to update.

6. Free up storage
Low storage space can cause apps to freeze and fail updating. Check under Settings > Storage that you have enough free space, ideally a few hundred MBs.

7. Uninstall and reinstall your game
If nothing else works, uninstall the game and reinstall it from the Amazon Appstore. Be sure your game progress is saved via Facebook or King account before uninstalling to avoid losing progress.

If you want, I can walk you through any of these steps in detail on your Kindle device. Also, let me know if any of these you have already tried, so I can tailor the next suggestions!

Are you satisfied with this plan so far?

Don't even get to game stuck on update

Thanks for the info! Since the app is stuck on update and you can't even get to the game screen, it sounds like the update process itself is encountering a problem on your Kindle with Android 5.1.1.

Here’s an approach tailored for your situation:

1. Clear the game cache and data
Go to your Kindle’s Settings > Apps or Application Manager > Find Bubble Witch 2 Saga > Tap Storage > Clear Cache. If this alone doesn’t help, also try Clear Data (this will reset app data, so make sure your progress is saved through Facebook or King account before doing this). This can fix issues caused by overloaded or corrupted temporary files that block updates1.

2. Restart your device after clearing cache
Fully power off your Kindle, wait 10 seconds, then turn it back on to refresh the system.

3. Try updating the game via Amazon Appstore manually
Open your Amazon Appstore app > go to Updates > search for Bubble Witch 2 Saga > tap Update. Sometimes automatic updates get stuck and manual update helps.

4. Check for system updates on your Kindle
While Android 5.1.1 is quite old and Bubble Witch 2 Saga’s latest versions might not officially support it, sometimes there are minor system patches that improve app compatibility. Go to Settings > System > System Update and see if any updates are available10.

5. Free up storage space
If your device storage is very full, it can cause update failures. Make sure you have at least a few hundred MBs free.

6. Reinstall the game as a last resort
If none of the above work, uninstall Bubble Witch 2 Saga and reinstall from the Amazon Appstore. But before uninstalling, ensure your game progress is backed up with Facebook or King account login, so you don’t lose your levels and boosters2.

A quick question: Have you already tried clearing cache or uninstalling? Also, is your game progress connected to Facebook or a King account?

Let me know how it goes and if you want, I can guide you step-by-step through any of these! Are you satisfied with this plan so far?

Tried everything you've asked it's connected to Facebook

Thanks for letting me know that your game is connected to Facebook and that you’ve already tried the general steps. Since the update is stuck and the game freezes before loading, and your progress is linked to Facebook, the Facebook connection itself might be causing the issue.

Here are tailored troubleshooting steps specifically for Facebook connection problems with Bubble Witch 2 Saga on your Kindle:

1. Remove the Facebook app (if installed) and Connect via Browser Instead
Sometimes the Facebook app can cause connection conflicts. Try uninstalling the Facebook app from your Kindle, then when Bubble Witch 2 Saga asks you to connect to Facebook, choose the browser login option instead1.

2. Log out and back into Facebook via browser
Using your Kindle’s web browser, go to www.facebook.com and log out completely. Then log back in with your Facebook credentials. This refreshes your Facebook session and any cached login data that might block the connection10.

3. Clear Facebook app cache and data (if you decide to keep the Facebook app installed)
Go to Settings > Apps > Facebook > Storage > Clear Cache and then try opening the game again to connect.

4. Check Facebook permissions for Bubble Witch 2 Saga
In your Facebook account settings under Apps and Websites, make sure Bubble Witch 2 Saga is listed and has all permissions enabled to access your profile and game data.

5. Try connecting after rebooting your Kindle
A reboot can help clear system-level cache and fix connection loops.

6. Keep your Facebook app and Kindle OS updated (if possible)
With Android 5.1.1, updates are limited, but ensure you have the latest supported Facebook app version compatible with your device, or rely on browser login if better.

7. If you still face looping or no connection, unlink and relink Facebook
If you can access your game progress through the King account, you can unlink Facebook in the game’s settings (if possible) and relink it again afterward. Unfortunately, this is tricky if the game won’t load past update screen.

Since your device is an older Kindle with Android 5.1.1, it may have some compatibility issues with newer Facebook login flows affecting Bubble Witch 2 Saga’s update process.

If after trying these Facebook-specific steps the problem still persists, please let me know. I can help escalate this to the game’s higher-level support for deeper investigation or guide you through alternative account recovery methods.

Are you comfortable trying the browser login for Facebook first? I’m here to help walk you through it!