[Tile] Problen is that im looking for my wallet and the app tells me where it was 14 hours ago instead of nw

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barry johnson
10 months ago In Tile
Problen is that im looking for my wallet and the app tells me where it was 14 hours ago instead of nw

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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10 months ago

Hi! It sounds like your Tile app is showing the last known location of your lost wallet from 14 hours ago, but not the current location. Let’s dig into this so we can help you track it down.

Could you tell me:
- Is your Tile showing as “offline” or “out of range”?
- Have you tried refreshing the app or restarting your phone?
- Is Bluetooth enabled and working properly on your Windows device since you're using WebKit browser and Windows 10?

Meanwhile, here are some steps you can try:

1. Check Bluetooth and Location Permissions
Since Tile relies on Bluetooth to communicate with nearby devices and uses location services, make sure Bluetooth and location permissions are fully enabled on your device settings.

2. Refresh the App and Restart Your Device
Sometimes the app might cache an older location. Close the Tile app completely and restart your Windows PC. Then open the app again and check if the Tile updates.

3. Enable Battery Saver Off and Background App Refresh
If your device (or your phone if you also use one) has power-saving modes enabled, those can prevent timely updates. Ensure any battery saver settings are off for the Tile app, so it can continually scan for your Tile.

4. Ask Others to Help Locate Your Tile
Tile uses a community find feature—their network of users can detect your Tile when nearby. If your wallet is in an area without nearby Tile users or with poor connectivity, your location might not update until someone passes close by.

5. Check Tile Battery and Status
If the Tile battery is dead or very low, it won’t be able to update. You can check this in the app, or if the Tile is older, it might need a new battery.

If after these steps the location still only shows the old one from 14 hours ago, it likely means your Tile hasn't been detected by any device since then. This can happen if the wallet is out of Bluetooth range and no other Tile users have passed by.

Would you be able to verify these points for me? I can then guide you on what to do next.

Are you satisfied with this guidance so far?

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