Hello! I understand that your previously opened levels in Seekers Notes seem to have been locked again. That can definitely be unexpected. To help you better, could you tell me a bit more? For instance:

- Did this happen after an update or reinstall of the app?
- Are you logged into the same account you used before?
- Are you playing online or offline?
- Did you notice any error messages when trying to access those levels?

Meanwhile, here are some initial steps we can try to resolve this:

1. Check Your Account Login: Sometimes progress is saved to your game account or linked service (Facebook, Google Play). Make sure you are logged into the same account as before. Logging out and logging back in can refresh your saved data.

2. Internet Connection: Verify you have a stable internet connection when opening the game, so your progress syncs properly.

3. Clear Cache (But Not Data): On your Android device, go to Settings > Apps > Seekers Notes > Storage and clear the cache. This can remove corrupted temporary data without deleting your progress.

4. Update the App: Ensure your game is updated to the latest version from the Google Play Store.

5. Reboot Device: Sometimes a simple restart of your Android device helps clear temporary glitches.

If after those steps your levels still appear locked, there may be an account sync issue or a temporary server-side problem. In such cases, backing up your account details and contacting Mytona support at [email protected] with your player ID can get you detailed help.

Does that sound good for a start? If you’ve already tried some of these or need help with any step, just let me know!

My opened levels have been locked back up

Thanks for reaching out again about the levels in Seekers Notes being relocked. I know how important it is to get your progress back! Since your opened levels have been locked again, it usually points to a synchronization or account-related issue.

Here’s what we can try next based on common solutions:

1. Check the "Progress Restoration" Prompt:
Sometimes, after the game resets your progress for some reason, Seekers Notes offers a "Progress Restoration" message that lets you restore your previous levels. Make sure to accept that prompt if it appears. If you missed it, try restarting the app to see if it prompts again.

2. Verify the Account is Properly Linked:
Make sure you are logged into the exact same account (Facebook, Google Play, or Mytona account) you originally used. Progress is saved on their cloud servers, so logging into a different or guest account will show a reset or locked levels.

3. Force a Manual Sync:
Within the game settings, log out and log back in to your account to trigger synchronization. Also, verify you have a stable internet connection during this process.

4. Check for Updates:
Make sure your game is up to date in the Google Play Store, as outdated versions may have syncing problems.

5. Clear Cache Only (Without Deleting Data):
Since you are on Android 10, go to Settings > Apps > Seekers Notes > Storage > Clear Cache. Do NOT clear Data because that removes all local progress; we want to keep your data intact.

6. Reinstall as Last Resort (After Backup):
If nothing helps, back up your account info and then uninstall and reinstall the game. Upon logging back in, your progress should restore from the server.

Most players facing locked levels after progress loss had success restoring through account syncing or progress restoration pop-ups5.

Please try these steps and let me know what happens! If your levels remain locked, we can explore contacting Mytona support with your player ID for deeper assistance.

Are you satisfied with this solution so far?

My opened levels have been locked back up

Hi again! Thanks for your patience. It sounds like your opened levels got locked again, which often happens if the game loses connection with your saved progress on the server.

I reviewed some focused advice on this issue that should help you restore your levels:

1. Progress Restoration Prompt
When the game resets your levels, a "Progress Restoration" message usually appears, asking if you'd like to restore previous progress. If you see this prompt, be sure to tap "Yes." If you missed it, try restarting the app and see if it pops up again—this can often bring back your levels right away2.

2. Verify Account Connection
Check that you are logged into the same Google Play Games or Facebook account that you originally used. The game saves your progress in the cloud tied to your account. Logging into a guest or different account will make the game start fresh10.

3. Manual Sync by Logging Out and Back In
In the game settings, log out of your account and then log back in to trigger a manual sync. While doing this, make sure your internet connection is stable.

4. Clear Cache (Not Data) and Restart
Go to your Android Settings > Apps > Seekers Notes > Storage and clear the cache only. Avoid clearing the app data, as it might erase your local save file. After clearing cache, restart your device and reopen the game9.

5. Update the Game
Make sure your Seekers Notes app is updated to the latest version via the Google Play Store. Sometimes older versions don’t sync well and can cause this relock issue.

6. If All Else Fails: Contact Support
If your levels remain locked following these steps, note down your Player ID from the game’s main menu and contact Mytona support at [email protected]. They can assist with recovering your progress or fixing account issues8.

Please try these suggestions one by one and let me know how it goes! I’m here to help you get back to those unlocked levels soon.

Are you satisfied with this solution so far?