[Live DV] App will not open all the way, crashes

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Rick
7 months ago In Live DV
App will not open all the way, crashes

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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7 months ago

Hi! I understand your Live DV app on your iPad with iOS 18.6.2 is crashing on startup or not opening fully. Let’s get this sorted out together.

To start, could you tell me if the app crashes immediately when you tap to open it, or does it try to load before closing? Also, have you tried any fixes already, like restarting your iPad or reinstalling the app?

In the meantime, here’s a step-by-step to try:

1. Force Quit and Reopen:
- Double-tap the Home button (or swipe up from bottom and pause on newer iPads) to bring up the app switcher.
- Swipe the Live DV app off the top of the screen to close it completely.
- Then tap the app icon again to reopen.

2. Restart Your iPad:
- Press and hold the power button until the “slide to power off” appears.
- Slide to turn it off, wait 30 seconds, then hold the power button again to turn it back on.
- Try the app again.

3. Check for App Update:
- Open the App Store, tap on your profile icon top right, scroll down to see available updates.
- If Live DV has an update, install it and retry the app.

4. Reinstall the App:
- Press and hold the Live DV app icon until it wiggles.
- Tap the “X” or “Remove App” option to uninstall.
- Go back to the App Store, search for Live DV, and reinstall it.
- Open the app again.

5. Check Network Connection:
- Sometimes poor Wi-Fi or cellular connection can cause app crashes.
- Try switching between Wi-Fi and cellular data if possible, or reset your network settings by going to Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings (note that this will remove saved Wi-Fi passwords).

If the app still won’t open completely after these steps, please let me know if you see any error message or if the crash happens after a specific point. That will help me guide you further.

Are you satisfied with these steps to try so far?

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