[Weverse] Told me to update and it's the latest version and later said can't work on my device on Google play

A
Adekaka Mariam
9 months ago In Weverse
Told me to update and it's the latest version and later said can't work on my device on Google play

Comments

user
avatar
57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

View Profile
9 months ago

Hi there! It sounds like you're having trouble with the Weverse app update on your Android 10 device using WebKit, where it says it's the latest version but then also says it can't work on your device when you try via Google Play. I'd like to help get this sorted out for you.

To get a clearer picture:
- Have you tried reinstalling the app completely, or is it just updating that causes the issue?
- Does the app open at all, or does it crash or not start after update?
- Are you seeing any specific error messages or codes apart from “can’t work on my device”?

Meanwhile, here are some steps we can try to resolve this kind of issue:

1. Clear the Google Play Store Cache and Data
Sometimes, the Play Store cache can interfere with app updates. Go to your device:
- Settings > Apps > Google Play Store > Storage > Clear Cache and Clear Data.
- Restart your device afterward and check if you can update the app.

2. Clear Weverse App Cache and Data
Since you already have the latest version but it says it can't work, clearing the app cache and data can reset any corrupted info:
- Settings > Apps > Weverse > Storage > Clear Cache and Clear Data.
- Then try opening the app again.

3. Check App Permissions
Ensure Weverse has all necessary permissions enabled:
- Settings > Apps > Weverse > Permissions.
- Enable storage, network/state permissions if any are disabled.

4. Check for System Updates
Sometimes Weverse requires the Android OS to be up to date:
- Settings > System > System Update
- If any updates are available, install them and retry the app.

5. Consider Device Compatibility
Since you mentioned using Android 10, and your device uses WebKit browsing, some apps might have new requirements that your device might struggle to meet (like Android version or architecture changes). If the latest Weverse update requires a newer OS version or certain hardware features, you could see this compatibility notice.

If after these steps it still doesn’t work, it might be a compatibility issue with the newest app version on Android 10 or your device’s WebKit environment. In that case, the Weverse development team might be working on extended support or you might need to consider upgrading your OS or device for full compatibility.

Let me know if you’ve already tried some of these or if you need guidance on any specific step! I’m here to help you get Weverse running smoothly on your device.

Are you satisfied with these steps so far?

Leave a comment