If you are unable to log in to your Healthy Benefits Plus account using either your passcode or Face ID, follow these steps to troubleshoot and resolve the issue:

1. Check Internet Connection
Ensure your iPhone is connected to the internet. Try accessing another app or website to confirm connectivity.

2. Update the App
Make sure you are using the latest version of the Healthy Benefits Plus app. You can check for updates in the App Store.

3. Restart Your Device
Sometimes, simply restarting your iPhone can fix temporary glitches affecting app performance.

4. Reset Your Passcode
If you suspect your passcode may be incorrect, utilize the "Forgot Password?" option on the login screen. Follow the prompts to reset your password. This typically involves receiving a reset link via email or a verification code via SMS.

5. Re-enable Face ID
If you’re having issues with Face ID, you might want to disable and then re-enable it:
- Open the Healthy Benefits Plus app.
- Go to "Settings" or "More" within the app.
- Disable Face ID, log out of your account, and then log back in. After logging in, re-enable Face ID.

6. Clear App Cache (if applicable)
Some apps allow users to clear cache to improve performance. Check if this option is available in the app's settings.

7. Reinstall the App
If the above steps do not work, try deleting the Healthy Benefits Plus app from your device and then reinstalling it from the App Store. This can resolve any potential issues with app corruption.

8. Contact Customer Support
If you still cannot log in after trying the above steps, reach out to Healthy Benefits Plus customer support for further assistance. You can find their contact information on the official website: Contact Us - Healthy Benefits Plus - [learn more].

Following these steps should help resolve your login issues with Healthy Benefits Plus. If the problem persists, further assistance from customer support may be necessary.