Hi there! I understand you're having trouble with the Healthy Benefits Plus app and website verification. Specifically, it seems you're trying to verify by text or call, but the app or site won't let you enter your phone number including the "#" symbol. Is that right?

Could you please tell me a bit more about what exactly happens when you try to enter your phone number? For example:
- Does the "#" key not respond at all?
- Is there an error message popping up?
- Are you entering the number in a specific verification field, or somewhere else in the app or website?

Getting these details will help me guide you better.

Meanwhile, here are some general steps to try for verification issues:
1. Check Input Method: Some input fields restrict certain characters (like "#"). Try entering the phone number without the "#" and see if it accepts the number with just digits.
2. Clear Cache and Cookies: Since you are on Windows and using a WebKit-based browser, clearing your browser cache and cookies might resolve interaction problems on the website.
3. Try a Different Browser or Device: Sometimes, WebKit browsers may have quirks with certain web forms. Testing on another browser like Chrome or Edge may help isolate the problem.
4. App Update: If it's the app giving trouble, ensure your app is updated to the latest version available in the app store. Older versions sometimes have verification bugs.
5. Restart Device: Sometimes a simple restart of your computer can reset keyboard input behaviors.

If after trying these steps the problem with entering "#" or verification continues, please let me know. I'd also recommend, if your phone number includes any special characters that might not be accepted, try entering just the numeric phone number for verification.

Additionally, if you don’t have an email address set up or can’t verify through usual means, you can activate your card or get help by calling Healthy Benefits Plus directly at 1-833-832-7306 (TTY 711)1.

Let me know what you find or if you want me to walk through any of these steps with you!

I've done all of that, tried on my phone and 2 computers, the field to enter phone number isnt even highlighted like you can type there..... but if i click "text me" or "call me" anyways, it says confirmation failed please contact support

Thank you for sharing those details. Since the phone number field isn’t even allowing you to type and you get a "confirmation failed" message when you click "text me" or "call me," it sounds like there might be an issue with your account or a glitch in the verification system itself.

Here’s what I recommend next:

1. Check Account Status: Sometimes verification is blocked if the account is inactive or has pending issues. Do you recall if you recently updated any personal info or had any alerts on your account?

2. Try a Different Network: If possible, connect to a different internet network (like a phone hotspot) just to rule out any network-related restrictions.

3. Disable Extensions or VPN: If you are using browser extensions, ad-blockers, or a VPN, try disabling those as they can occasionally interfere with web forms and validation.

4. Contact Support for Manual Verification: Since this looks like a system issue beyond user control, please contact Healthy Benefits Plus support directly at [email protected] or call 1-833-832-7306 (TTY 711). They can help manually verify your account and fix the underlying issue.

If you want, I can help you draft an email to support explaining the situation, or guide you on what details to provide when you call. Just let me know how you'd like to proceed!

Are you satisfied with this plan for next steps?

That phone number hangs up on you. It's only to check balance

Thanks for letting me know about the call hanging up—it sounds like that line is only set up for balance inquiries, not for account verification or support.

From what I found, for issues specifically with app verification or website login problems, the best contact option is to reach out by email at [email protected] since the phone lines are limited in scope. Alternatively, you can try calling 1-855-256-4620 (TTY 711) which is mentioned as a general support line that might help with activating your card or account issues1 2.

Because the phone number field isn’t responsive and you receive confirmation failures, there may be a back-end account issue they need to address directly. Emailing support with details about your issue and the troubleshooting steps you’ve already tried will help them assist you faster. Here’s a quick template you can use for the email if you’d like:

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Subject: Unable to Verify Phone Number for Account Access

Hello,

I am having trouble entering my phone number in the Healthy Benefits Plus app and website verification process. The phone number field is not allowing input, and whenever I click “text me” or “call me,” I get a “confirmation failed” message.

I have tried on multiple devices and browsers, cleared cache, and disabled VPNs/extensions with no success. My goal is to verify my account to access my benefits.

Could you please assist me with resolving this issue or manually verifying my account?

Thank you for your help.

Best regards,
[Your Name]

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If you'd like, I can help you personalize this email or guide you on what to include when calling the support number.

Are you okay moving forward with this? Let me know!