[Healthy Benefits Plus] When I log in I am asked to set location, but it doesn't do anything

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Darrell Williams
10 months ago In Healthy Benefits Plus
When I log in I am asked to set location, but it doesn't do anything

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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10 months ago

Hi there! I understand you're having trouble with the Healthy Benefits Plus app asking you to set your location when you log in, but nothing happens after that. Let's see how we can get this fixed for you.

To start, could you tell me if this happens every time you log in or just occasionally? And have you noticed if the app freezes, shows an error message, or just stays stuck on the location screen?

In the meantime, here are a few steps we can try to troubleshoot this issue:

1. Refresh the App or Browser Session: Since you are using Windows with a WebKit-based browser, try refreshing the page or closing and reopening the browser. Sometimes this can reset the session.

2. Clear Cache and Cookies: Cached data or cookies can sometimes interfere with location settings. Try clearing your browser’s cache and cookies:
- In your browser, go to settings.
- Find the "Privacy and security" section.
- Clear browsing data (select cache and cookies).
- Then restart the browser and try logging in again.

3. Check Location Permissions: Make sure the browser has permission to access your device’s location.
- Go to browser settings.
- Find “Privacy and security” -> “Site settings” -> “Location.”
- Confirm that location access is allowed for the Healthy Benefits Plus website.

4. Try a Different Browser or Device: If possible, try logging in using a different browser (like Chrome, Firefox) or a mobile device to see if the issue is specific to your current environment.

5. Disable VPN or Proxy: If you are using a VPN or proxy, it might interfere with location detection. Try disabling it temporarily.

If none of these steps work, it might be a server-side issue or a bug with the app’s location prompt. In that case, you can contact Healthy Benefits Plus support at [email protected] or by calling 1-833-832-7306 for further assistance.

Let me know how these steps go, and if the problem persists, we can dig deeper! Are you able to try these now?

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