Hi there! I understand you're trying to log in to the Healthy Benefits Plus app on your iPhone, and it's asking you to set your location, but when you touch the screen nothing happens. I'd like to help you get this working smoothly.

To start, can you tell me if this location prompt appears right after you enter your login details, or earlier/later in the process? Also, is this issue specific only when setting the location, or do other parts of the app seem unresponsive too?

Meanwhile, here are some initial steps that often help with touch or interaction issues in apps like this on iPhones:

1. Restart the iPhone: Press and hold the power button until the slider appears, slide to power off, then turn it back on. This clears minor glitches.

2. Check Location Permissions: Go to your iPhone's Settings > Privacy > Location Services, and ensure that Location Services are ON. Then scroll down to find Healthy Benefits Plus and set permission to "While Using the App" or "Always".

3. Force Close and Reopen the App: Swipe up from the bottom of the screen (or double-click Home button) to see open apps, then swipe Healthy Benefits Plus off the screen to close it. Open it again and try logging in.

4. Update the App: Go to the App Store, search for Healthy Benefits Plus, and see if there's an update available. Sometimes bugs are fixed with updates.

5. Reinstall the App: If the issue persists, delete the app and then reinstall it from the App Store. This clears corrupted files that could cause freezes.

If you've tried any of these already or this is not the exact behavior you're seeing, please let me know. Also, is your iPhone up to date with the latest iOS version? That can affect app performance as well.

Let's work through this together!

i have done all this, the locater switch is not there on app

Thanks for letting me know you’ve gone through those steps and that the location switch doesn’t appear within the app. That helps narrow things down!

Since the app itself isn’t showing a location toggle inside its settings, but it asks to set location when you log in, this usually means it relies directly on your iPhone’s system location services and permissions.

Here’s what I suggest next, specific to your iPhone and the Healthy Benefits Plus app:

1. Verify Location Services Globally
Go to your iPhone’s Settings > Privacy > Location Services and confirm Location Services is turned ON at the top.

2. Check App-Specific Permissions
Scroll down the list within Location Services > look for “Healthy Benefits Plus.”
- If you don’t see it listed here at all, that means the app hasn’t requested location permission yet, or it was denied before.
- Try uninstalling the app, restarting your iPhone, then reinstalling it and logging in again to trigger a fresh location permission request.

3. Reset Location & Privacy Settings
Sometimes permission prompts get stuck or suppressed. Resetting can help:
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Location & Privacy.
After this, when you open the app next time, it will ask for location permission again.

4. Make sure your iOS is updated
Go to Settings > General > Software Update and check for any available updates.

5. Network Settings Reset (if applicable)
Network issues can sometimes interfere with location services. You can reset these by going to Settings > General > Reset > Reset Network Settings. Note this will remove saved Wi-Fi passwords.

If after these steps the app still doesn’t show a location permission prompt or the location settings, this might be a known app behavior or bug specific to the version you have or your device. You can also try contacting Healthy Benefits Plus support directly via their contact page here for further assistance: https://healthybenefitsplus.com/xyzdemo/contactus1.

Please let me know how these steps go or if you notice anything new! I’m here to help you get this fully sorted. Are you satisfied with this solution so far?