Hi! I see you're being asked for a password when trying to connect the EarVision app to the mobile WiFi. Just to clarify, is this connection prompt appearing when you're trying to connect your phone to the EarVision device’s WiFi hotspot? Or is it related to connecting EarVision app via your phone’s own WiFi network?

From what I understand, many smart ear cleaner devices like EarVision create a temporary WiFi hotspot (often named something like "softish-xxxx" or similar) that your phone connects to. This connection usually requires a default password. Typically, the default WiFi password for such devices is "12345678."

Here’s a simple step-by-step to help you through:

1. Find the Device WiFi Network:
Go to your phone’s WiFi settings and look for a network name related to EarVision, something like "softish-xxxx."

2. Forget Old Connections:
If you’ve tried connecting before, forget any previously saved WiFi network with that name to clear old credentials.

3. Connect to Device WiFi:
Select that network, and when it asks for a password, enter 12345678.

4. Open EarVision App:
Once connected, return to the EarVision app, which should now be able to communicate with the device through this WiFi connection.

5. Ensure Device is Powered On:
Make sure your EarVision device is powered on properly (usually press and hold the power button for a couple of seconds).

If this doesn’t resolve the issue, please let me know what exact message you see, and if the password "12345678" didn’t work. Also, confirming the WiFi network name that appears on your phone would be helpful for more targeted advice.

Are you able to try these steps now?

It says wrong password...

Thank you for letting me know that the password “12345678” didn’t work, and you’re still seeing the “wrong password” message when connecting to the EarVision device’s WiFi.

Sometimes, the default password might have been changed or there could be a syncing issue between the app and the device. Let’s try a few troubleshooting steps to resolve this:

1. Restart the EarVision Device:
Power off your device completely, wait about 10 seconds, then power it back on by pressing and holding the power button. This can sometimes reset temporary glitches.

2. Forget the Device WiFi Network on Your Phone:
Go to your Android WiFi settings, find the EarVision network (e.g., “softish-xxxx”), press and hold it, and choose “Forget Network” to clear any saved passwords.

3. Try Connecting Again Using Default Password:
After the device restarts, try reconnecting to the WiFi network using “12345678” again.

4. Check for a Reset Option on Device:
If you have the device manual, see if there’s a way to do a factory reset on the ear cleaner. Sometimes holding the power button longer or pressing a tiny reset button can restore default settings, including WiFi password.

5. Reinstall or Update the EarVision App:
Go to the Google Play Store and ensure you have the latest version of the EarVision app. If unsure, uninstall and reinstall it to clear any app-side issues.

6. Try Connecting Via the App’s Setup Instructions:
Sometimes the app walks you through the WiFi connection process step by step. Open the EarVision app, follow the prompts carefully to initiate connection, and wait between steps to let the device broadcast WiFi properly.

If after these steps the issue still appears, it might be helpful to know the exact WiFi network name you are seeing and if the app displays any additional error messages.

If you want, I can also look for specific reset or password instructions based on your EarVision device model.

Are you comfortable trying these steps? Let me know how it goes!

[For reference, troubleshooting connectivity for EarVision devices is a common know issue and resetting device usually helps]1.

Contact EarVision support for password help

Thanks for asking about direct support for password help with the EarVision app. Based on what I found, the official support email listed for the EarVision app is:

[email protected]

You can send them an email describing your password problem, the device model, and the Android OS version (16) you’re on. They should be able to guide you with specific password recovery or reset instructions.

Also, sometimes the app might ask for local network permissions when trying to connect to the device. Make sure your phone has allowed the EarVision app to scan and connect through WiFi, as noted in the device’s PDF manual I came across.

If you want, I can help you draft a message to their support or troubleshoot anything else meanwhile. Just let me know!

Are you satisfied with this direction, or would you like me to assist further?

EarVision app customer service phone number

Hi! I’ve looked into the available information, and unfortunately, there doesn’t appear to be a publicly listed customer service phone number specifically for the EarVision app. Most support is generally handled through email or through the app’s support channels.

As I mentioned earlier, the best way to get direct help with password or connectivity issues is to email their support at:
[email protected]

If you need, I can help you draft a clear message outlining your issue to get quicker support from them.

Meanwhile, if there’s anything else you want to try or questions about using the app or device, feel free to ask! Are you satisfied with this info?