Hi there! I’d like to understand your situation a bit better to help you out. You mentioned you went through the sign-up but now you get a message when you try to sign back in or reactivate—could you tell me exactly what the message says? Also, are you trying to sign in on your Mac with macOS 10.15.7?

Once I have those details, I can guide you through the best steps to check your account status and resolve any sign-in or reactivation problems you may have.

Re apply. I haven’t been able to use this since I applied . How to I cancel this. I am 79 years old and I don’t like hassles like this

Thank you for sharing that with me. I want to make cancelling your CyberGhost subscription as simple and straightforward as possible for you.

Since you're using a Mac and presumably signed up directly through CyberGhost's website, here’s an easy way to cancel your subscription:

1. Open your web browser and go to https://account.cyberghostvpn.com.
2. Log in with your CyberGhost account email and password.
3. Once logged in, click on your profile icon in the top-right corner.
4. Select "Subscriptions" from the dropdown menu.
5. Find your active subscription and click on "Cancel Subscription."
6. Confirm the cancellation when prompted.

This will stop any future payments so you won’t be charged again. If you want, I can guide you through this step-by-step right now.

If you signed up through a different platform, like the Apple App Store, just let me know and I can give you the right cancellation steps for that.

Please let me know if you’d like me to assist step-by-step or if you have any other questions!

How to manage subscriptions on my device

Thanks for asking about managing subscriptions on your Mac. Since you’re on macOS 10.15.7, here’s how you can manage your CyberGhost subscription depending on how you signed up:

If you subscribed directly through the CyberGhost website:

1. Open your web browser and go to https://account.cyberghostvpn.com.
2. Log in with your CyberGhost email and password.
3. Click your profile icon in the top-right corner and choose “Subscriptions.”
4. Here you can view details about your subscription and cancel it if needed.

If you subscribed through Apple’s App Store on your Mac:

1. Click the Apple menu  and select "System Preferences."
2. Click on "Apple ID" (top-right).
3. Choose "Media & Purchases" on the sidebar.
4. Click "Manage" next to Subscriptions.
5. Find CyberGhost in the list, click on it, and select "Cancel Subscription."

This method controls your subscription billing through Apple, so cancellation must be done this way if you subscribed via the App Store3 1.

Please let me know which way applies to you or if you would like me to guide you through the steps. I’m happy to help!

I can’t sign beyond apply for subscription!

Thank you for sharing that you can’t get past the step to apply for the subscription and sign in afterward. Let’s work together to resolve this so you can use your CyberGhost service or cancel it if that’s what you prefer.

First, may I ask if you have received a confirmation email after you applied for the subscription? This email usually confirms that your account is set up.

Here are some steps to try for your Mac running macOS 10.15.7:

1. Check your email: Make sure you completed the sign-up process and look for any confirmation or activation email from CyberGhost. Sometimes activation links must be clicked before you can sign in.

2. Reset your password: If you're stuck at the sign-in, try resetting your password by going to the CyberGhost login page on their website and clicking "Forgot Password." Follow the instructions to create a new password.

3. Clear app data / reinstall the CyberGhost app: Sometimes the app’s cache can cause sign-in issues.
- Quit the CyberGhost app completely (right-click the app in the Dock and choose "Quit").
- Open Finder, go to ~/Library/Application Support/ and look for any CyberGhost folders and delete them.
- Download the latest CyberGhost app for your Mac from the official website and install it again.

4. Try logging in via the CyberGhost website first: Go to https://account.cyberghostvpn.com and try to sign in there. If you can log in on the web but not on the app, that helps isolate the problem.

5. Check for subscription activation issues: Sometimes subscriptions take a little while to activate or can be lost in the system. If you don’t see your subscription active in your account after logging in on the website, you might need to contact support directly so they can verify and activate it.

If these steps don’t help, you can reach out directly to CyberGhost support—they have access to your account history and can quickly resolve subscription or login problems: [email protected]

Here is an official support article that may help you understand subscription activation issues too:
My subscription got lost or hasn’t been activated

Please let me know where you are in this process and if you need help with any of these steps!