Hi there! I'm really sorry to hear that you’re facing issues logging into the app and that your card has disappeared from your wallet. That can be quite frustrating. Let’s figure this out together!

1. Logging into the App:
- Can you please let me know what happens when you try to log in? Are you receiving any error messages, or does it just seem like the app isn't loading any data?
- If it's just loading with zero data, let's try these steps:
- First, force close the BewellConnect app. To do this, swipe up from the bottom of your screen and pause in the middle (for iPhones without a home button) or double-click the home button if your iPhone has one, then swipe up on the BewellConnect app.
- After that, try reopening the app.
- If the issue continues, check if your iPhone is connected to the internet by trying to load a webpage or another app.

2. Card Missing from Wallet:
- For the card disappearing from your Apple Wallet, let’s verify a couple of things:
- Open the Wallet app and check if you can see any other cards, or if it’s completely blank.
- If your card is indeed missing, try restarting your iPhone. Sometimes a quick reset can help resolve display issues.
- If the card still doesn’t show up, it may need to be re-added. You can do this by tapping the "+" sign in the Wallet app and following the prompts.

3. Additional Suggestions:
- If you're able to log into the app but still can't see your card, verify if there’s an update for the app available in the App Store or for your iOS software in Settings > General > Software Update as sometimes older versions can cause issues.

Let me know how these steps work for you, and if there are specific error messages or details about your situation, feel free to share!

Error message: login data- zero KB. I have tried removing the app and redownloading, etc. nothing allows me to login. I don’t have a physical card, so I can’t re-add the card to my wallet without opening the app to access the digital card.

Thank you for providing more details! It sounds like a pretty tricky situation with the login error indicating "zero KB" data and not having a physical card to add it back to your Wallet.

Given that you've already uninstalled and reinstalled the app without success, let's try a couple more things to troubleshoot this issue:

1. Check for iOS Updates:
- Go to Settings > General > Software Update. Ensure your iPhone is running the latest version of iOS since updates can resolve compatibility issues.

2. Reset Network Settings:
- Sometimes resetting network settings can fix connectivity problems. You can do this by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Keep in mind that this will erase saved Wi-Fi passwords, so make sure you have those handy.

3. Try Logging in Via Wi-Fi and Cellular:
- If you’re currently using Wi-Fi, try switching to cellular data (or vice versa) to see if the app logs in correctly.

4. Clear Cache (if applicable):
- Though iOS doesn’t allow you to clear cache directly, you can use Safari to clear any browser cache by going to Settings > Safari > Clear History and Website Data. This may help if the app relies on web-based resources to load the login.

5. Contact Support:
- Since you've exhausted these troubleshooting steps without success, it may be time to reach out to BewellConnect support directly. You can email them at [email protected] and provide them with details about the issue. They should be able to assist you further with specific account or app configuration issues.

As for accessing your digital card without opening the app, you might want to ask support if there's an alternate way to retrieve your card or any emergency access available while the app issue is being resolved.

Please let me know how this goes or if there's anything else I can assist you with!

Can’t log in to app- zero data comes up. My card has disappeared from my wallet on my phone.

Thanks for your patience! Based on what you’ve described, it seems like you’re encountering a couple of interconnected issues. Since you’re unable to log in due to the “zero data” error, and your card has vanished from your Wallet, let’s tackle this step by step. I’ll also pull in some relevant information based on the search data I found.

### 1. Resolving the Login Issue
The “zero data” error often indicates that the app is not correctly accessing your account information. Since you’ve already tried reinstalling the app, let’s attempt these additional steps:

- Check Network Connection: Ensure that you’re connected to a stable internet connection, either through Wi-Fi or cellular data. Sometimes, weak connections can cause loading issues.
- Reset Network Settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will reset all network-related settings and may resolve connectivity issues affecting the app.

### 2. If the Problem Persists
If you still can’t log in after trying the above, consider reaching out to BewellConnect support. You can explain your situation, including the zero data error and that you're unable to access your card. They should be able to help you recover your account. You can contact them at [email protected].

### 3. Addressing the Card Disappearing from Apple Wallet
Regarding your card disappearing from Apple Wallet, without access to the app, the options are limited, but here's what you can do:

- Check if the Card is Still Linked: Sometimes the card may simply not show but could still be linked to your account. You can check this by visiting the Wallet app and selecting “Add Card.” If it suggests your card is already linked, that’s a positive sign.
- Reaching Out for Assistance: As noted earlier, contacting BewellConnect support could be essential here. They can assign a new card to you immediately when you report it missing, which is mentioned in the resources I found1.

Would you like me to help with anything else or provide more assistance on any of these points? Let me know how you’d like to proceed!