Hi there! I see you're getting a "no connection" error in the Hi.AI app even though your internet and VPN seem fine. Let's figure this out together.

First, could you tell me a bit more about your setup?
- Which VPN service are you using?
- Have you tried disconnecting the VPN and using the app on just your normal internet connection?
- Also, are other apps on your Android 10 device connecting to the internet without issue?

Sometimes VPNs can interfere with app connections if DNS settings or routing are affected. Here’s a step-by-step approach we can try:

1. Restart your device and VPN app: This clears temporary issues.
2. Try the app without VPN for a moment to see if it connects normally.
3. If the app only fails with the VPN on, try switching to a different VPN server location.
4. Clear the Hi.AI app cache and data:
- Go to Settings > Apps > Hi.AI > Storage > Clear Cache and Clear Data.
5. Check your DNS settings to ensure VPN isn't changing them improperly:
- If you know how, reset DNS back to automatic or use a public DNS like Google’s (8.8.8.8 and 8.8.4.4).
6. Update the Hi.AI app and your Android OS: Outdated versions can cause connection issues.
7. Make sure no battery saver or data saver mode is blocking the app’s internet access.

If these don’t help, the problem might be that the Hi.AI servers are blocking your VPN’s IP range or there's a throttling issue depending on your region, which sometimes Cloudflare or server filters do1. Trying a different VPN service or server might solve that.

Let me know what steps you’ve already tried or how it goes with these, and we can dig deeper if needed! Are you satisfied with this plan?