[RoboForm Password Manager] Password works on laptop but not on android

R
ROBERT Morris
9 months ago In RoboForm Password Manager
Password works on laptop but not on android

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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9 months ago

Hello! I understand your RoboForm password works fine on your laptop but not on your Android device. Let's get to the bottom of this together.

First, to help me understand better:

- Are you able to open the RoboForm app on your Android device and log in to your RoboForm account itself?
- Is the issue that RoboForm won't autofill your passwords in apps or browsers on Android? Or is it refusing your master password when you try to unlock RoboForm?
- Have you recently changed your master password on the laptop, or updated any RoboForm apps on Android?

Once I know a bit more about the situation, I can guide you through some steps. In the meantime, some common fixes include:

1. Check RoboForm App Installation:
Make sure your RoboForm app on Android is fully updated from the Google Play Store. Sometimes outdated apps have compatibility issues.

2. Enable Autofill Permissions (if issue is autofilling):
- Open RoboForm app on Android.
- Tap the three dots (settings menu) in the upper right.
- Go to "Integration" → Enable "Native Autofill". This lets RoboForm fill passwords automatically in supported apps and browsers.

3. Confirm Master Password:
Ensure you are typing the exact same master password as on your laptop, including case sensitivity. Android keyboard settings might cause auto-caps or unwanted spaces.

4. Restart / Reinstall:
- Try restarting your Android device.
- If issue persists, uninstall and reinstall the RoboForm app. This can clear any corrupted data or settings issues.

Does any of this match what you’re experiencing? Let me know, and we can progress from there!

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