Hi there! I see you're having an issue where RoboForm opens, you enter your 4-digit code, but then it just keeps circling and nothing happens afterward. I'd like to help get this sorted out for you.

To start, could you let me know:

1. Is this happening only on your Windows 10 device's RoboForm app, or also when using RoboForm browser extensions or the web vault?
2. Have you recently updated RoboForm or Windows before this issue started?
3. Have you tried restarting the app or your device yet?

Meanwhile, here’s a step-by-step approach that usually helps with this kind of login hang:

1. Restart RoboForm and Your PC: Close RoboForm completely (check Task Manager to ensure no RoboForm processes are running), then restart your PC and try again.

2. Check Internet Connection: Sometimes RoboForm needs to sync with the server during login, so ensure your internet is stable.

3. Clear RoboForm Cache or Data (App): If you’re using the desktop app, corrupted cache can cause login hangs. You can clear cache by going into RoboForm settings (if accessible) or uninstall and reinstall the app which often clears local corrupted data.

4. Check for Conflicting Credentials: Windows Credential Manager can sometimes have conflicting RoboForm credentials cached. You can open Credential Manager (search for it in Windows), look for RoboForm entries, and remove them.

5. Update RoboForm: Make sure you’re running the latest version of RoboForm for Windows. Updates often fix bugs like login issues.

6. Disable/Enable Browser Extensions: If you’re using RoboForm browser extensions alongside the app, try disabling and re-enabling them or reinstalling.

7. Try Web Vault Login: For a test, go to RoboForm’s web vault at https://vault.roboform.com, try logging in with your credentials. If that works, the issue is likely with the local app.

If you’ve already tried some of these, please let me know which ones, and I can guide you further into advanced troubleshooting or escalate to RoboForm’s support team. Also, if you see any error messages, sharing those could be helpful.

Does this sound good to try first?

not opening on my iphone app

Hi again! Thanks for letting me know the issue is with the RoboForm app not opening on your iPhone. Let’s work on this together.

Here’s a step-by-step guide to help get your RoboForm iOS app working again:

1. Force Close and Restart the App
Double-tap the Home button (or swipe up from the bottom if you have no Home button) to see all open apps. Swipe the RoboForm app off the screen to close it completely. Then, reopen the app.

2. Restart Your iPhone
Sometimes a simple restart can clear temporary glitches. Hold the power button and swipe to power off, then turn your iPhone back on and try opening RoboForm again.

3. Check for App Updates
Open the App Store, tap your profile icon, and scroll down to see if RoboForm has an update available. If yes, update it.

4. Reinstall RoboForm
If it still does not open, try uninstalling the app by pressing and holding its icon, tapping “Remove App,” then reinstall RoboForm fresh from the App Store. Your data is synced via your RoboForm account, so it will restore after login.

5. Check iOS and AutoFill Settings
RoboForm integrates with iOS AutoFill, so ensure these are properly enabled:
- Open your iPhone’s Settings app.
- Go to Passwords > AutoFill Passwords.
- Make sure RoboForm is selected here.

6. Face ID/Touch ID Settings
If you use biometric login, toggling these settings off and back on inside RoboForm’s app settings might help.

If these steps do not resolve the problem, there may be a deeper issue, possibly involving app compatibility or account sync errors. In that case, I can help you contact RoboForm support directly or guide additional troubleshooting.

Would you like help going through these steps or more info on any of them? Are you currently able to access your RoboForm data via the web vault on your desktop or browser?

Here’s a link with detailed iOS RoboForm help in case you want to review:
How to enable and use iOS native AutoFill with RoboForm

Do let me know how it goes! Are you satisfied with this solution so far?