[PalmPay] I was debited 510 naira by smart earn and I didn’t authorize that transaction

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Emmanuella Njoku
1 year ago In PalmPay
I was debited 510 naira by smart earn and I didn’t authorize that transaction

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

I'm sorry to hear that you've been debited without your authorization. Let's work through this together to resolve it.

1. Check Your Transaction History: Open the PalmPay app and review your transaction history. Look for any transactions that you did not authorize or recognize.

2. Contact Customer Support: Since this was an unauthorized transaction, I recommend contacting PalmPay's customer support directly. You can reach them at [email protected] or [email protected]. Provide them with the details of the transaction, including the amount and any relevant information.

3. Freeze Your Account (if necessary): If you feel that your account is compromised, consider logging into your mobile banking or online banking and freezing your account temporarily to prevent further unauthorized transactions.

4. Update Your Security Settings: Make sure your account has a strong password, enable two-factor authentication if available, and review any linked accounts for security.

Please let me know if you need further assistance or details on any of these steps. Are you satisfied with the solution I provided?

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