Hi there! I see you’re having trouble opening the Dario Health app on your iPhone and it’s not sending the connection (verification) code you need. Let’s get to the bottom of this together.

First, can you tell me if you are stuck right at the app opening stage, or are you able to open the app but then not receiving the code? Also, are you trying to receive the code via email or SMS?

In the meantime, here are some initial steps that usually help with this kind of issue on your iPhone running iOS 18.6.2:

1. Check your internet connection: Make sure your iPhone has a stable internet connection, either through Wi-Fi or cellular data.

2. Restart the app: Fully close the Dario app—swipe it away from the app switcher—and then reopen it.

3. Restart your iPhone: Sometimes a simple restart can clear temporary glitches.

4. Check message inbox and spam/junk folders: If you are expecting the code by email or SMS, verify that the message isn’t being blocked or sent to spam.

5. Verify notification permissions: Go to Settings > Notifications > Dario, and ensure notifications are allowed so the code can come through.

6. Update the app: Make sure you have the latest version of the Dario app installed from the App Store.

If after these steps the code still doesn’t arrive, try these advanced checks:

- Check that your phone’s date & time are set correctly: Sometimes incorrect time zones can interfere with code generation or receipt. Go to Settings > General > Date & Time and enable “Set Automatically.”

- Switch to a different method of receiving the code: For example, if you’ve been trying SMS, try email (if the app offers that option) or vice versa.

- Delete and reinstall the app: Sometimes the app cache gets corrupted and a fresh install can help.

If the problem persists after trying all these steps, it might be related to your account or a server issue on Dario’s side. In that case, I can help guide you on contacting Dario support directly for further assistance.

Could you please try the above and let me know which step you’re currently at or any other details? That way I can give you the next best step.

Are you satisfied with the solution I provided so far?

Cannot open app - will not send code to connect !

Thanks for clarifying that you cannot open the Dario Health app and are not receiving the code to connect at all. Let’s dig a bit deeper and find a good fix for you.

Based on what I see, the app sends a 4-digit authentication code to your registered email or phone number to complete login. If you don’t get that code, it could be due to several reasons like app issues, network, or account verification problems5.

Here's how we can proceed step-by-step:

1. Confirm Email and Phone Number
Double-check that you are entering the same email address or phone number that you used to sign up for your Dario account. Sometimes a mismatch can cause delays or non-delivery of the code1.

2. App Update and Reinstall
Make sure your Dario app is up-to-date in the App Store. If it is, try deleting the app completely and reinstalling it fresh. This can clear corrupted cache or installation issues that block the app from opening or receiving data.

3. Allow Notifications and Check Spam
On your iPhone, go to Settings > Notifications > Dario and ensure notifications are enabled so you don’t miss incoming codes. Also, check your email spam/junk folders for the code if you’re using email.

4. Check Device Date/Time Settings
Ensure your device’s date and time settings are set to “Set Automatically” to avoid authentication errors5.

5. Network Connectivity
Try switching between Wi-Fi and cellular data to see if one works better to connect with the Dario servers.

If these don’t help and the app still won’t open or send the verification code, it could be an account-specific or backend issue. In that case, the best step is to contact Dario’s customer support directly via email at [email protected] or call their toll-free number (in the US) 1-800-895-5921 (available weekdays 9am-5pm EST)2.

Please try these steps and let me know where you get stuck or if anything changes. I’m here to get this sorted out for you!

Are you satisfied with this guidance so far?