Hi there! Thanks for reaching out about the issue with changing the food photo in the INKBIRD app version 2.0.8 for your ISV-100W2.0 sous vide device. To help you better, could you tell me a bit more about what exactly happens when you try to change the food photo? For example, does the app give any error message, or does the option to change the photo simply not respond?

Sometimes, features like changing food photos can be limited or restricted in certain app versions or device models. Let's try starting with some basic checks:

1. Make sure your app is fully updated—though you're on 2.0.8, sometimes minor patches or updates might affect functionality.
2. Try restarting the app and your device to clear any temporary glitches.
3. Check if you are logged in properly and have permission to edit presets or photos within the app.
4. Look through the food preset customization options and see if changing photos is allowed for your sous vide model.

If it still doesn't work, it could be that in app 2.0.8, the functionality to change food photos for the ISV-100W2.0 specifically is not supported or has a known limitation. Some users have reported issues related to custom presets or photo changes in recent versions, which could link to this1 2.

Meanwhile, could you try these and let me know the results? If it’s a limitation, I can assist you with any alternate approaches or escalate to support for more details.

Are you able to share a screenshot of what you see when trying to change the photo? That might help me pinpoint the exact issue.

the option to change the photo simply not respond.

Thanks for letting me know that the photo change option just isn’t responding in the app. That helps narrow things down a lot.

Since the app doesn’t respond when you try to change the food photo, here are some targeted steps you can try to fix this:

1. Restart the App and Device: Close the INKBIRD app completely and restart your Windows device. Then open the app again and try changing the photo.

2. Reinstall the App: Sometimes, app files can get glitchy. Uninstall the INKBIRD app from your Windows device, then download and install the latest version again. This has helped other users fix unresponsive features3.

3. Check Bluetooth & Location Services: Even though you’re on Windows, if your device relies on Bluetooth or location services for some features, make sure those are enabled. Also, disable any VPNs that might interfere with app connectivity2.

4. Reset Device Connection: Unplug your ISV-100W2.0 sous vide device for about a minute, then plug it back in and reconnect it with the app. Sometimes resetting the connection can fix feature responsiveness1.

If after these steps the option still doesn't respond, this could be a known app issue with version 2.0.8 that may require a patch or update from INKBIRD.

If it’s convenient for you, I recommend reporting this directly to INKBIRD support at [email protected]. They can confirm if it’s a bug and provide any upcoming fixes.

Please try these steps and let me know how it goes. If it persists, I’ll help you explore alternative options or escalate as needed.

Are you satisfied with this approach so far?

Steps to fix photo upload problems in apps

Thanks for asking for specific steps to fix photo upload problems in apps like INKBIRD. Since you mentioned the photo change option isn’t responding, here’s a focused approach to resolve photo upload or change issues in your INKBIRD app (version 2.0.8) on Windows 10:

1. Update the App: Confirm you have the latest version of the app installed. Sometimes, bugs with photo features are patched in newer releases.

2. Check App Permissions: Since you’re on Windows, ensure the app has proper access to your device storage or photo folders. Lack of permission can block photo uploads or changes.

3. Clear App Cache (if possible): Some apps cache data which may cause unresponsiveness. Look for an option in the app settings to clear cache or temporary files.

4. Restart App and Device: Fully close the app, reboot your Windows device, then reopen the app and try again.

5. Try Reinstalling: Uninstall the app completely, then download and install the latest version fresh. This can fix corrupt app files affecting uploading features.

6. Check Network Connection: Ensure your device has a stable internet connection. Upload/upload-related actions sometimes require proper connectivity.

7. Disable VPN or Proxy: VPNs or proxies may interfere with communication between the app and server.

8. Avoid the INKBIRD Pro App: Some users report bugs with the INKBIRD PRO app in terms of features and stability. Instead, use the INKBIRD PLUS app if available for your device, as it tends to be more stable and better updated2.

If after trying these steps the photo option still does not respond, it might be a known issue with this app version or model compatibility. Reporting to INKBIRD support at [email protected] would help them track and fix this bug in future updates.

Please go through these steps and let me know how it goes. I’m here to help if you want me to walk you through any step!

Are you satisfied with this guidance for fixing the photo upload issue?