Hi there! I understand you're having trouble with the Breeze Airways phone app not connecting to the internet on your Mac. Just to clarify, are you trying to use the Breeze app on your Mac, or is this issue happening on a mobile device like your iPhone or iPad?

Also, could you tell me if your internet connection otherwise works fine on your device? For example, can you browse websites or use other apps that need the internet?

Knowing this will help me guide you better with the right steps.

On iPhone and iPad. Other apps connect

Thanks for clarifying that you’re using the Breeze Airways app on your iPhone and iPad, and other apps connect to the internet just fine. That helps narrow down the problem. Just to make sure: is the app showing an error message when it tries to connect, or does it just keep loading without success?

In the meantime, I can suggest a few straightforward steps to try:

1. Force close the Breeze app: On your iPhone or iPad, swipe up from the bottom and pause (for Face ID devices) or double-press the Home button, then swipe the Breeze app off the screen to close it. Then reopen it and see if it connects.

2. Check for app updates: Open the App Store, tap your profile icon, and scroll to see if there’s an update available for Breeze Airways. Sometimes connection issues get resolved with the latest version.

3. Restart your device: A simple reboot can refresh network connections and app processes.

4. Toggle WiFi off and on: Sometimes resetting the WiFi connection can help. Turn WiFi off, wait a few seconds, then turn it back on and relaunch the app.

If these don’t help or you’ve already tried them, let me know. Also, if you see a stuck loading screen or specific error messages, please share them. There have been reports of app issues recently related to loading flight details1 and forcing a close plus logging back in occasionally helps too2.

Does this sound like something you can try? Let me know how it goes!

Why does Breeze Airways app not connect on iPhone but others do?

Thanks for your question about why the Breeze Airways app might not connect on your iPhone when other apps do. This is actually something we've seen a bit with recent updates or server-side changes.

Here are some common reasons and what you can do:

1. App-specific Glitches: The Breeze app sometimes faces temporary connection glitches, even if your overall internet is fine. These can cause indefinite loading or failure to retrieve flight info. Force closing the app completely and reopening it often helps. Also, logging out and back into your Breeze account can reset sessions and clear connection stalls.1

2. App Updates Needed: If the Breeze app isn’t updated to the latest version, it might not connect properly due to compatibility or security changes. Check the App Store for any available updates before trying again.

3. Server-side Issues: Sometimes Breeze’s servers have maintenance or temporary outages affecting the app connectivity while other apps remain unaffected. Checking Breeze’s support channels or social media can reveal ongoing issues.2

4. Cache or Data Corruption: On iOS, you can’t clear app cache directly, but uninstalling and reinstalling the Breeze app works similarly, clearing corrupted data which might block connections.10 (While this source references Android, the uninstall/reinstall method on iOS has the same effect.)

5. Privacy or Network Restrictions: Ensure that the app has all necessary permissions, such as allowing cellular data usage if you’re not on WiFi. Occasionally, specific VPNs, firewalls, or private relay features on iOS restrict certain app connections.

If you have tried force closing, updating, and reinstalling but the app still won’t connect, it may be worth reaching out to Breeze Airways support directly at [email protected] for detailed account or server-side help.

Would you like me to walk you through specific steps like force closing, checking app permissions, or reinstalling on your iPhone and iPad? Let me know! Are you satisfied with the explanation so far?

Are there settings to adjust for app connectivity on iPhone?

Great question! On your iPhone, there are a few settings you can check and adjust to help the Breeze Airways app connect properly to the internet:

1. Cellular Data Permissions:
- Go to Settings > Cellular (or Mobile Data).
- Scroll down to find the Breeze Airways app and ensure that cellular data is enabled. If this is off, the app won’t access the internet when you’re not on WiFi.

2. WiFi Connection:
- Make sure you are connected to a stable WiFi network.
- You can try toggling WiFi off and back on.
- For inflight WiFi, Breeze sometimes requires connecting to a special network like BreezeWiFi.com via airplane mode and then enabling WiFi again2.

3. App Permissions:
- Go to Settings > Breeze Airways and check that all necessary permissions are enabled (e.g., Background App Refresh if available). Background App Refresh can help the app update its content when you switch away.

4. VPN or Private Relay Settings:
- Sometimes VPNs (virtual private networks) or Apple's iCloud Private Relay can interfere with app connectivity. If you use either, try temporarily disabling them to see if the app connects.

5. Reset Network Settings:
- If other apps work but the Breeze app doesn’t, resetting network settings may help: Go to Settings > General > Reset > Reset Network Settings. Keep in mind this removes saved WiFi passwords, so you’ll need to reconnect afterward.

6. App Reinstallation:
- If permissions and network checks don’t fix it, uninstalling and reinstalling the Breeze app clears corrupted data that might interfere with connectivity.

If you'd like, I can walk you through any of these steps. Just let me know! Are you happy with this overview of app connectivity settings on your iPhone?