[Frameo] Photos hung up in ongoing deliveries

T
tom
5 months ago In Frameo
photos hung up in ongoing deliveries

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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5 months ago

Hi there! I understand your photos in the Frameo app are stuck in ongoing deliveries. Let's see if I can help get them flowing again.

First, can you tell me:
- Is your Frameo digital frame currently turned on and connected to the internet?
- Is your phone or device sending the photos also connected to a stable internet network?
- Have you noticed if the delivery status is stuck at a particular percentage or just indefinitely ongoing?

Generally, photos get stuck in ongoing deliveries when either the frame or the phone has an unstable or interrupted internet connection at the time of sending. This interruption prevents photos from completely transferring1.

Here’s a step-by-step approach we can try:

1. Check Internet Connections
- Ensure your Frameo frame is powered on and connected to Wi-Fi. Sometimes the frame might lose connection or be offline.
- Verify your phone has a stable internet connection too (Wi-Fi or cellular).

2. Restart Devices
- Restart your Frameo frame. Turn it off fully, wait 10 seconds, then turn it on again.
- Restart your phone as well.

3. Retry Sending the Photos
- Open the Frameo app on your phone and try to resend the photos stuck in ongoing deliveries.

4. Clear the Frameo App Cache (on your phone)
- On Windows: Go to Settings > Apps > Frameo > Storage and clear cache.
- Relaunch the app and attempt to resend photos.

5. Check Frame Storage
- Make sure your Frameo frame has enough storage space to receive new photos. If storage is full, photos won't deliver.

If these steps don’t resolve the stuck deliveries, please let me know exactly at what step or status the photos freeze. Also, are there any error messages appearing?

If the issue persists after these checks, we might try connecting the frame to a different network or even a smartphone hotspot temporarily to rule out router issues5.

Let me know how it goes or if you need help with any of these steps! Are you satisfied with the solution I provided so far?

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