Hello! I understand that after initially being able to send photos to your Frameo frame, you are now unable to do so, even though your Wi-Fi connection is good and you've changed to a new mobile phone with the same number. Let’s work through this together.

First, just to clarify:
- Are you using the Frameo app on your new mobile device?
- Have you set up the Frameo frame connection with the new phone by logging into the app using your current number?
- Is the Frameo frame itself turned on and connected to the same Wi-Fi network as your phone?

These details will help me better pinpoint the issue.

Meanwhile, here’s a step-by-step guide to try:

1. Restart both devices: Turn off your Frameo frame and your mobile phone. Wait 10-15 seconds and then turn them back on. This can resolve temporary glitches.

2. Check Frame connection status: On your phone app, go to "My Frames" and ensure your Frameo device status shows "Online." If it says "Offline," the frame might not be properly connected to Wi-Fi.

3. Verify Wi-Fi network: Make sure both your phone and Frameo frame are on the same Wi-Fi network/band (either 2.4 GHz or 5 GHz), as cross-network sending could cause issues.

4. Re-link the frame on the new phone: Since you have a new mobile device, try unlinking the frame from the old device (if possible), and re-add the frame to the Frameo app on your new phone. This can be done by scanning the QR code on the frame or entering the frame’s code manually.

5. Check for stuck photos: Sometimes, photos get stuck in “ongoing deliveries.” Open the Frameo app and check if there are any photos stuck at 0% or another percentage of being sent. If yes, try deleting those to resume fresh uploads.

6. Make sure the app is updated: Ensure you have the latest version of the Frameo app on your mobile phone, as bugs may be fixed in newer versions.

If these steps don’t help, please let me know what happens after each one, or if you see any error messages or specific behavior.

Would you like me to provide detailed steps on how to unlink and re-link your frame with the new device?

please supply info on unlink and re-link frame

Thanks for asking! I’ll guide you through how to unlink and then re-link your Frameo frame using the Frameo app on your Windows device or mobile phone.

### How to Unlink Your Frameo Frame:
1. Open the Frameo App on your phone where you have the frame currently linked.
2. Go to the "My Frames" tab where your connected frames are listed.
3. Select the frame you want to unlink.
4. Look for an option like "Remove Frame" or "Unlink Frame" — this will disconnect your account from the frame. (This option is typically found in the frame’s settings or options menu in the app.)
5. Confirm the removal when prompted.

If you don’t see these options, a good alternative is to perform a factory reset on the frame itself (note this will delete photos stored on the frame), which will also unlink it from any devices:
- On the Frameo frame, go to Settings → Wi-Fi.
- Tap the three dots (upper-right corner) and select "Reset Wi-Fi" or Factory Reset if available1.

### How to Re-link Your Frameo Frame:
1. On your new phone, open the Frameo app and log in to your Frameo account (should be linked to your phone number).
2. Go to "My Frames" and tap the option to Add Frame.
3. You will be prompted to scan the QR code displayed on the Frameo frame screen, or manually enter the frame code shown on the frame.
4. Follow the on-screen prompts to complete the linking. Make sure your phone and frame are connected to the same Wi-Fi network during this process.
5. Once linked, try sending photos again to check if it works.

This unlink and re-link process effectively refreshes the connection and should resolve issues caused by the switch to a new phone or connection glitches.

Would you like me to help you through resetting the frame or linking step-by-step? Also, please let me know if you want instructions specific to Windows or mobile devices!