Hi! I understand you're seeing a persistent Instagram pop-up while using the Frameo app on your iPhone, and it keeps appearing no matter what you've tried. I'd like to get a bit more info to help you best:

- Is this Instagram pop-up happening only when you are inside the Frameo app, or does it appear anywhere else on your iPhone?
- When you say pop-up, is it asking you to log in to Instagram, or is it some kind of notification or ad?
- Have you tried disabling notifications from Instagram or Frameo in your iPhone settings yet?

Knowing this will help me guide you through the right steps. Meanwhile, a good starting point is to check notification settings because sometimes apps can trigger pop-ups via notifications.

Here’s a simple step-by-step to manage notifications on your iPhone for Frameo and Instagram:

1. Open the Settings app on your iPhone.
2. Scroll down and tap on Notifications.
3. Locate Frameo and Instagram in the list of apps.
4. Tap on each and see if Allow Notifications is enabled.
5. If enabled, toggle them off for now to see if the Instagram pop-up stops.

If the pop-up is connected to Instagram links from Frameo or in the Frameo app displaying Instagram content, sometimes there’s an embedded web view asking you to log in repeatedly. In that case, logging out of Instagram on your phone and clearing Safari or Instagram app cache might help.

Let me know what you see after trying those checks, and we'll dig deeper if needed!

Also, I can point you to Frameo's official support guide on managing notifications if you'd like to explore more: 1.

Are you satisfied with this initial advice, or should we continue to troubleshoot?

Notifications for both are off

Thanks for letting me know that notifications for both Frameo and Instagram are turned off on your iPhone. Since the Instagram pop-up continues despite that, let’s try a few other angles to stop it.

Here’s what we can do next on your iOS 18.7 device:

1. Close Instagram and Frameo Completely:
- Swipe up from the bottom to access the app switcher.
- Swipe both Instagram and Frameo off the screen to close them fully.
- Then reopen Frameo and see if the pop-up persists.

2. Check if Instagram is Linked within Frameo:
Some apps embed Instagram content or requests, which can trigger login pop-ups.
- Go to Frameo’s app settings inside the app (usually under your profile or settings gear).
- See if there are any Instagram connections or linked accounts you can unlink or log out from.

3. Clear Cache and Safari Website Data:
iOS does not let you clear app cache directly, but clearing Safari data helps if any links open in a browser:
- Open the iPhone Settings app.
- Scroll down and tap Safari.
- Scroll down and tap ‘Clear History and Website Data’. Confirm to clear.

4. Reinstall Frameo:
If none of the above work, try deleting Frameo and reinstalling it fresh from the App Store. This resets all app data and permissions, which might eliminate any hidden Instagram pop-up triggers.

5. Check Background App Refresh and Privacy Settings:
- Go to Settings > General > Background App Refresh—turn it off for Frameo and Instagram temporarily.
- Go to Settings > Instagram > and check any permissions that might relate to Frameo or background activity.

If after all these steps the pop-up still shows, it might be something within the Frameo app integration with Instagram, and I can help escalate this to Frameo’s advanced support for deeper investigation.

For more info, here’s Frameo’s official manage notifications and troubleshooting guide where sometimes linking issues or app interactions are addressed: Manage Notifications - Frameo 1.

Please try these and let me know the results. Are you satisfied with this next set of steps, or shall we dig further?

With the pop up constantly appearing I can’t do anything else

I see that the Instagram pop-up within the Frameo app on your iPhone is so persistent that it stops you from doing anything else. That definitely calls for a more direct approach to get you back to normal.

Given what you’ve tried so far (notifications off, closing apps, etc.), here’s what I suggest next:

1. Force Close Frameo and Restart Your iPhone:
- First, force close Frameo again by swiping it off from the app switcher.
- Then restart your iPhone by holding the side button and either volume button until you see the "slide to power off" slider. Power off and back on.
- This can sometimes clear stuck app states causing persistent pop-ups.

2. Try Opening Frameo Without an Internet Connection:
- Turn on Airplane mode temporarily, or disable Wi-Fi/mobile data.
- Open Frameo and check if the pop-up appears without an internet connection.
- If the pop-up disappears, this confirms it relates to an online interaction with Instagram.

3. Reinstall Frameo:
- Since the problem prevents you from using or adjusting settings inside the app, delete Frameo by pressing and holding its icon and selecting Delete App.
- Reinstall Frameo fresh from the App Store. This wipes local app data and may stop the pop-up if it was caused by corrupted or stuck data.

4. Factory Reset Frameo Device (if applicable):
- If you are using a Frameo digital photo frame device (not just the app), and the pop-up happens on that device, a factory reset might be needed.
- Consult the official Frameo troubleshooting guides on how to reset your device: Troubleshooting - Frameo 1.

5. Contact Frameo Support:
- If none of the above works, this might be an app bug or integration issue that Frameo’s tech team needs to address.
- You can reach out directly via [email protected] for specialized assistance.

To summarize, start with restarting your iPhone and reinstalling Frameo fresh. Let me know if that frees you from the pop-up. If not, we can escalate from there.

Are you comfortable trying these steps? Do you have the Frameo device itself or just the app on your iPhone? That info might help tailor additional advice.

I’ve tried restarting my phone and it didn’t help. It stopped for a few seconds then started again. The frame itself is ok. It was stuck on one photo but I unplugged it and that stopped

Thank you for sharing those details. It sounds like the Frameo app pop-up issue on your iPhone continues, and meanwhile, the Frameo digital photo frame itself was stuck on one photo but was resolved by unplugging it. That’s helpful context.

Since restarting your phone didn’t fully stop the Instagram pop-up and the Frameo frame was temporarily stuck, here are some targeted steps to address both sides based on what you described and what Frameo support suggests:

### For the Instagram Pop-up on Your iPhone:
Because the pop-up briefly stopped after a phone restart but quickly returned, it might be caused by a persistent login or session issue linked specifically to Instagram within the Frameo app.

- Try logging out of Instagram completely:
- Open the Instagram app on your iPhone.
- Go to your profile > Settings > Scroll down and tap “Log Out” or “Log Out of All Accounts.”
- Then open Frameo again and see if the pop-up still appears.

- Clear any Instagram-related website data:
- Go to Settings > Safari > Clear History and Website Data again just to ensure everything related to Instagram’s web presence is wiped.

- Delete and reinstall the Frameo app:
This will clear stored data that may be triggering the pop-up repeatedly. Since you've already tried restarting your phone without success, this is the next best step.

### For the Frameo Digital Photo Frame Stuck on One Photo:
You mentioned unplugging it stopped it from being stuck, which is great as that is the common first fix. If it happens again or the frame acts frozen:

- Power cycle the frame again by unplugging it from the power source, waiting about 30 seconds, then plugging it back in.
- If the frame is stuck during photo delivery, according to Frameo’s support, you can also reboot both your phone and the Frameo frame to clear ongoing delivery issues:
Photo Stuck in Ongoing Deliveries - Frameo 1.

If the photo frame freezes or becomes unresponsive frequently, a soft reset can help: for most Frameo frames, this involves holding the power button for about 10 seconds or using a reset pinhole if your model has one. You can find soft reset instructions here:
How to SOFT RESET a Frameo Digital Picture Frame 8.

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If after these steps the Instagram pop-up still interrupts your phone use, or the frame continues freezing, it might be necessary to escalate to Frameo’s support team at [email protected] for deeper troubleshooting and possible bug fixes.

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To summarize, please try these next steps:

1. Log out of Instagram completely on your iPhone.
2. Clear Safari history and website data again.
3. Delete and reinstall Frameo app on your iPhone.
4. Power cycle the Frameo photo frame if it freezes again.
5. Use soft reset on the frame if needed.

Let me know how it goes, and if needed, I’m here to help you with further troubleshooting or escalation!

Are you satisfied with this plan for resolving the Instagram pop-up and the frame photo issue?