[Frameo] Not connecting to internet.

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Sandra
1 month ago In Frameo
Not connecting to internet.

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 month ago

Hi there! I see you’re having trouble with the Frameo app connecting to the internet on your iPhone. Let’s get to the bottom of this together.

To help me understand better, could you tell me:
1. Are you unable to connect to the internet generally on your iPhone, or is it just the Frameo app that won’t connect?
2. Are you using Wi-Fi or cellular data for your internet connection?
3. Have you noticed any error messages when trying to connect with Frameo?

Meanwhile, here’s a straightforward approach to troubleshoot Frameo’s connectivity issues on iOS:

1. Check Your Wi-Fi Band:
Frameo devices usually only support 2.4 GHz Wi-Fi networks, not 5 GHz. Make sure your home or current Wi-Fi is broadcasting on the 2.4 GHz band, as 5 GHz won't work with Frameo1.

2. Reset Wi-Fi Connection in the App:
- On your iPhone, go to the Frameo app's Wi-Fi settings.
- Look for a “Reset Wi-Fi” option (or similar) and select it to clear out any saved network data.
- Afterward, try reconnecting to your Wi-Fi.

3. Restart Devices:
- Restart your iPhone.
- Restart your Wi-Fi router as well (unplug it, wait 30 seconds, plug back in). This refreshes network settings and can fix intermittent issues.

4. App and OS Update:
- Make sure your Frameo app is up to date via the App Store.
- Also, verify your iOS version is current (you mentioned 18.7, which is recent, so that’s good).

5. Check Permissions:
Verify that Frameo has permission to use your device’s network:
- Go to iPhone Settings > Frameo > Ensure Wi-Fi and cellular data access are enabled.

If you’ve tried some of this already or if the problem persists, let me know the details so we can dig deeper. For example, we can look into advanced network settings or potential interference issues.

Are you trying to connect through Wi-Fi or cellular data currently?

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