Hi there! I see your Frameo frame keeps going offline even though your internet seems strong. That’s definitely something we can look into.

To start, could you tell me a bit about your Wi-Fi network? Specifically:
- Is your router broadcasting both 2.4 GHz and 5 GHz bands?
- Is your Frameo currently connected to a 2.4 GHz network or a 5 GHz one?
- Also, roughly how far is your Frameo device from the router?
- Have you noticed this happening at specific times, or all the time?

Many Frameo frames work best—or only—with 2.4 GHz Wi-Fi networks. Sometimes even if the network looks strong, if the frame is trying to use 5 GHz, it might disconnect.

Here’s a simple checklist to try next:
1. Confirm the Frameo is connected to your 2.4 GHz Wi-Fi band. You can check and change this through the Frameo app’s Wi-Fi settings.
2. Restart both the Frameo device and your router to refresh the network connection.
3. Make sure the Wi-Fi password in the Frameo settings is correct—sometimes re-entering it helps.
4. Update the Frameo firmware if there’s an update available—this addresses possible bugs affecting connectivity.
5. If possible, move the Frameo closer to the router and test if it stays online longer.

If you’ve already tried some of these steps, just let me know which ones so I avoid repeating and we can dig deeper!

Does this sound good? Any extra details you can share will help me guide you better.