Hi! I’m Frank Taylor. Sorry to hear you’re having trouble logging in to the Benjamin app on your iPhone. To get us started, could you tell me if you’re seeing any specific error message when you try to log in? Also, have you recently changed your password or noticed anything unusual before the issue started?

Once I have that info, I can guide you through some steps to fix this. In the meantime, here’s a basic checklist to try:

1. Make sure your Benjamin app is updated to the latest version.
2. Double-check that your login email and password are correct.
3. Try restarting your iPhone.
4. If possible, toggle your internet connection by switching between Wi-Fi and cellular data.

If you’ve tried all those or if the problem persists, I can walk you through clearing app data or resetting your password securely. Let me know how it goes!

Session expired

Thanks for the info about the session expired message. That helps a lot.

On your iPhone running iOS 18.6.2, here’s what I recommend to fix the Benjamin app session expired issue step-by-step:

1. Force close the Benjamin app: Swipe up from the bottom and hold to see the app switcher. Find Benjamin, then swipe it up to close it completely. This clears temporary glitches.

2. Restart your iPhone: Hold the power button and either volume button, then slide to power off. Turn it back on after 30 seconds. This refreshes system processes.

3. Check for app updates: Open the App Store, tap your profile icon, scroll to see available updates, and update Benjamin if needed. Sometimes session issues are fixed in newer releases.

4. Clear app cache by reinstalling: iOS doesn’t let you clear cache directly, but deleting and reinstalling the app achieves this. Press and hold the app icon, tap ‘Remove App’, then reinstall from the App Store.

5. Confirm your internet connection: Make sure you have a stable connection — switch between Wi-Fi and cellular data to rule out network glitches.

6. Try logging in again: Open Benjamin and enter your credentials.

If you had recently changed your password, do try performing a password reset through the app or Benjamin’s website to rule out credential mismatches.

If none of these work, the issue might be server-side or account-related. In that case, contacting Benjamin support at [email protected] can get you personalized assistance.

Let me know how these steps go! Are you satisfied with the solution I provided?