Hi there! I understand you can’t find the Benjamin app on your phone. Let’s see if we can get it back or figure out what happened.

Just to clarify a bit—did you have the Benjamin app installed before and now it’s missing? Or are you trying to install it for the first time but can’t find it anywhere?

Also, when you say "lost the app," do you mean it’s not appearing on your home screen, or is it completely uninstalled? Knowing this will help me guide you better!

Uninstalled, before that it would not let me sign in

Thanks for sharing that you uninstalled the app because it wouldn’t let you sign in. I want to help you get past that login issue so you can use the app again.

Here’s what I suggest:

1. Reinstall the Benjamin app from the official app store on your Android OS 10 device. Make sure it’s the latest version.

2. Check your login details carefully—sometimes mistyping the phone number or password can cause login failure. If you forgot your password, try the “Forgot Password” option to reset it.

3. Clear app cache and data before logging in:
- Go to Settings > Apps > Benjamin (if available)
- Tap Storage > Clear Cache and Clear Data
- Then reopen the app and try logging in again.

4. Ensure you have a stable internet connection because login can fail if the network is spotty.

5. If you still get login errors like "wrong phone number" or "session expired," it could be a server-side or account issue. Sometimes, reinstalling and waiting a bit helps as well.

6. If nothing works, contact Benjamin Member Services directly for account-specific support — they can verify if there’s an issue with your account or if there are wider login problems occurring: [email protected] or visit https://support.benjaminone.com/hc/en-us2 .

Would you like me to guide you step-by-step through reinstalling and logging in? Or, if you’ve already tried some of these, please let me know which ones so I can help dig deeper.

Reinstalling Benjamin app to resolve sign-in issues

Got it! Let me guide you through reinstalling the Benjamin app on your Android 10 device to help fix the sign-in issues.

Here’s a clear step-by-step process:

1. Delete any leftover Benjamin app data:
- Go to Settings > Apps > Find Benjamin (if listed).
- Tap Storage and then choose Clear Cache and Clear Data to remove any corrupted files.

2. Uninstall the app completely (if it’s still there):
- Long press the Benjamin app icon and select Uninstall or go to Settings > Apps > Benjamin > Uninstall.

3. Restart your device — this step refreshes your phone and clears any leftover temporary files.

4. Reinstall the Benjamin app:
- Open the Google Play Store.
- Search for Benjamin (make sure it’s the official app by checking the developer name).
- Tap Install and wait for the app to download and install fully.

5. Open the app and try logging in:
- Enter your registered phone number and password carefully.
- If you forgot your password, use the “Forgot Password” link to reset it via SMS3.

6. Ensure your network connection is stable (Wi-Fi or cellular) since login failure often happens with poor connectivity.

If after reinstalling you still face login errors or the app shows messages like “session expired” or “try again later,” it may be a server or account-specific issue. In that case, contacting Benjamin Member Services at [email protected] is best to check your account status and get tailored help2.

Would you like me to help you with any of these steps, or have you already tried some of them? I’m here to guide you through!