Hi! I understand you're seeing claims in your Benjamin app, but the rewards aren't showing up or adding to your wallet, right? Let’s figure this out together.

First, can you tell me if the app shows any error messages when you try to add claims to your wallet? Also, have you checked if your Benjamin app details (like phone number or account info) exactly match those on your linked PayPal or Venmo account? Mismatched info can cause payout issues.

In the meantime, here’s a step-by-step approach:

1. Verify Account Details: Go to your Benjamin app settings and confirm your payment info matches your PayPal or Venmo account (especially phone number). This is a common cause if payments don’t arrive1.

2. Review Pending Periods: Some offers/rewards have a pending period of 2 months or more before they officially transfer to your wallet. Check if your rewards are still in pending status4.

3. Update the App: Make sure you’re running the latest Benjamin version from the Play Store. An outdated app could cause syncing issues.

4. Clear Cache: On your Android 10 device, go to Settings > Apps > Benjamin > Storage > Clear Cache, then restart the app.

5. Re-login: Log out and back into the app to refresh your account information.

If none of these steps resolve the issue, it could be a temporary hold or wallet update happening on Benjamin’s side, as some users reported paused withdrawals due to wallet updates2.

Would you mind trying the above and letting me know what you observe? I’m here to help get this sorted for you.