Hi! It sounds like you’re encountering incorrect password errors on the BitVision app even though it seems you’re always logged in, but somehow the connection is lost. Let’s see if we can get this sorted out for you.
To clarify, is this happening when you try to log into the app, or when connecting live to your camera or NVR device? Also, are you using the same password as before, or did you recently change it or reset anything? Any details you can share will help me guide you better.
Meanwhile, here are some common steps to try:
1. Check Case Sensitivity: BitVision passwords are case sensitive. Double-check that the username and password are entered exactly as they were created, including uppercase and lowercase letters1.
2. Reset Password if Needed: If you suspect the password might be forgotten or incorrect, use the "Forget?" option on the login screen to reset it.
3. Re-bind the Device: Sometimes, when binding the device in the app, an incorrect password error pops up if the credentials don’t match the device. Disconnect and re-bind the device with the correct information2.
4. Check Network Stability: Since you said it’s always logged in but disconnects, network interruptions could be causing it. Confirm your internet connection is stable and the device running the app (your Windows WebKit browser in this case) has consistent access.
5. Update the App: Ensure you are running the latest version of BitVision app, as updates sometimes fix authentication and connection issues.
6. Device Password vs. App Password: Remember, the password to access the physical camera or NVR device might be different than the app login password. Double-check both.
If you’ve already tried some of these, let me know; I can suggest more advanced troubleshooting, like checking device settings or account binding status.
Could you please confirm where exactly the error shows (login screen or live feed), and if any password changes were done recently? That way, I can assist you better.
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Benjamin Carter
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Hi! It sounds like you’re encountering incorrect password errors on the BitVision app even though it seems you’re always logged in, but somehow the connection is lost. Let’s see if we can get this sorted out for you.
To clarify, is this happening when you try to log into the app, or when connecting live to your camera or NVR device? Also, are you using the same password as before, or did you recently change it or reset anything? Any details you can share will help me guide you better.
Meanwhile, here are some common steps to try:
1. Check Case Sensitivity: BitVision passwords are case sensitive. Double-check that the username and password are entered exactly as they were created, including uppercase and lowercase letters1.
2. Reset Password if Needed: If you suspect the password might be forgotten or incorrect, use the "Forget?" option on the login screen to reset it.
3. Re-bind the Device: Sometimes, when binding the device in the app, an incorrect password error pops up if the credentials don’t match the device. Disconnect and re-bind the device with the correct information2.
4. Check Network Stability: Since you said it’s always logged in but disconnects, network interruptions could be causing it. Confirm your internet connection is stable and the device running the app (your Windows WebKit browser in this case) has consistent access.
5. Update the App: Ensure you are running the latest version of BitVision app, as updates sometimes fix authentication and connection issues.
6. Device Password vs. App Password: Remember, the password to access the physical camera or NVR device might be different than the app login password. Double-check both.
If you’ve already tried some of these, let me know; I can suggest more advanced troubleshooting, like checking device settings or account binding status.
Could you please confirm where exactly the error shows (login screen or live feed), and if any password changes were done recently? That way, I can assist you better.