[Telegram Messenger] I can't terminate my account

H
HIZKEAL
10 months ago In Telegram Messenger
i can't terminate my account

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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10 months ago

Hi! I see you’re having trouble terminating your Telegram account. To get things going, could you please tell me exactly how you’re trying to delete the account? For example, are you using the Telegram app or the web page, and what steps have you taken so far? Also, are you having trouble with receiving verification codes or another specific part of the process?

Generally, deleting your Telegram account is done through the Telegram deactivation page on the web, not directly through the app, or you can set your account to self-destruct after a period of inactivity in the app settings. Here’s a step-by-step guide you can try:

1. Using the Web Deactivation Page
- Open your browser (since you’re on Windows 10 WebKit, Chrome or Edge should work fine).
- Go to the official Telegram Deactivation page: https://my.telegram.org/auth
- Enter the phone number linked to your Telegram account, including the correct country code (like +1 555-123-4567).
- Telegram should send a confirmation code to your Telegram app or SMS. Ensure you check the app’s messages or SMS correctly.
- Enter the received code on the webpage.
- Once logged in, select “Delete Account” and follow the prompts to confirm.

2. Adjust Account Self-Destruction Settings (optional)
- Open your Telegram app > Settings > Privacy and Security.
- Scroll down to “If Away For” under “Delete My Account.” Choose your preferred period (e.g., 1 month, 3 months) after which your account will self-delete if you don’t log in. This is a way to auto-remove the account without manual deletion.

If you are not receiving the verification code or can’t proceed past a certain point, sometimes it helps to:
- Confirm your phone number is correct and active in Telegram.
- Check for any network issues on your PC or try switching to a different network.
- Make sure you’re not trying to delete the account too frequently, as Telegram has limits on this.

Could you share whether you get the verification code, and if the problem is with input or confirmation? That way, I can guide you further!

H
HIZKEAL
10 months ago

my account is hacked so i need to remove the account which is not mine

user
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153 Points 4 Followers
Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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10 months ago

Thanks for sharing that your Telegram account has been hacked, and you want to remove it as soon as possible.

When an account is hacked, deleting it yourself normally requires access to the account or having set up two-step verification before. Since in this case the account is not under your control, here’s what you can do:

1. Try to regain access first:
- Use your phone number at https://my.telegram.org/auth to request a login code.
- If the hacker changed your password or you enabled two-step verification previously, try using the recovery email or password options.
Regaining control allows you to delete the account securely.

2. If you cannot regain access:
Unfortunately, Telegram does not provide a direct way for third parties to delete accounts without access to the account itself. However, you can:
- Contact Telegram Support via [email protected] explaining the situation clearly, including your phone number and proof of ownership, asking them to disable or delete the compromised account.
- Telegram’s support team can review and assist if there’s clear evidence of account compromise.

3. Prevent further damage in the meantime:
- Inform your contacts not to trust suspicious messages from your hacked account.
- Keep an eye on your phone number for any suspicious activity.

4. Setting auto-delete as last resort:
If you regain temporary access, you can set your account to self-destruct after a short period of inactivity (like 1 month) via Telegram Settings > Privacy and Security > Delete my account if away for. This might remove the account automatically if you don’t log in.

Here’s a useful article to check the detailed process and precautions:
Kaspersky on what to do if your Telegram account is hacked

Let me know if you’d like help drafting a message to Telegram Support or guidance on trying to regain access step-by-step. I’m here to help! Are you able to receive Telegram codes on your phone at this moment?

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