[Healthy Benefits Plus] Keeps booting me out saying session exp

J
Jose
1 year ago In Healthy Benefits Plus
Keeps booting me out saying session exp

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Henry Adams

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1 year ago

If you are experiencing issues with the Healthy Benefits Plus app booting you out and showing a "session expired" message, follow these steps to resolve the problem:

1. Regularly Log Out: Make sure to log out of the app when you are finished using it. If you do not log out, your session may expire unexpectedly, which can cause the app to behave erratically. This is a common issue reported by users - learn more.

2. Clear App Cache and Data: Go to your device settings and find the Healthy Benefits Plus app under "Apps". Tap on it, then select "Storage", and choose "Clear Cache" and "Clear Data". This action resets the app and often resolves session issues.

3. Check for App Updates: Make sure that you are using the latest version of the Healthy Benefits Plus app. Open the Google Play Store, search for "Healthy Benefits Plus", and check if an update is available. If so, download and install it.

4. Reset Password: If the issue persists, consider resetting your password. Go to the login page and select the "Forgot Password?" option to receive instructions on how to reset it - learn more.

5. Inactivity Timeout: Be aware that if there is excessive inactivity while you're logged in, the session may expire automatically. Regularly interact with the app to avoid this.

6. Reinstall the App: If all else fails, uninstalling and then reinstalling the Healthy Benefits Plus app can help. This process can eliminate any lingering issues that might be causing the session to expire.

7. Contact Support: If you continue to experience problems even after following these steps, reach out to Healthy Benefits Plus customer support for further assistance.

By taking these actions, you should be able to resolve the "session expired" issue and enjoy a more stable experience with the app - learn more.

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