Hi there! I see your points dropped dramatically from over 400 to just 60, and that definitely sounds like a big change. Let’s try to get to the bottom of this together.

First, could you tell me if you access your points through the Denny’s app or their website? Also, have you noticed if the points disappeared after any specific action, like logging out and back in, updating the app, or maybe after placing an order?

Meanwhile, here’s a general approach to troubleshoot this:

1. Log Out and Back In: Sometimes, simply logging out of your account in the Denny’s app and logging back in refreshes your points balance correctly.

2. Check for App Updates: Make sure your Denny’s app is up to date on your iPhone. Apple’s iOS version 18.7 is quite new, so app compatibility should be good, but having the latest app version is important.

3. Confirm Account Email: Check if you confirmed your reward account via the link sent to your email. Sometimes unconfirmed accounts may show incomplete or incorrect points.

4. Watch for Multiple Accounts: Verify you are logged into the right account. It’s easy to have more than one email registered, which could cause the point balance to look off.

5. Review Recent Activity: Check your recent transactions or orders in the app. Sometimes points get redeemed automatically or due to expired promotions.

6. Contact Support for Restoration: If the points seem to have vanished due to an app glitch or error, Denny’s support can often restore points when you provide details through the app’s help or contact section. Users have shared similar experiences in forums and got their points restored after messaging support1.

If you’ve already tried any of these or if something specific triggered the drop, please let me know, and we can dig deeper!

Are you satisfied with this initial guidance? I’m here to help until we get this sorted.