Hi there! Thanks for reaching out about your new Smart DayBand watch not charging. I’d love to help get this sorted. To start off, can you tell me a little more about how you’re charging it? For example:

- What type of charger and cable are you using? Is it the original one that came with the watch?
- When you plug it in, do you see any lights or indicators on the watch?
- Have you tried cleaning the charging contacts on both the watch and charger?

Sometimes the issue can be as simple as a loose connection or dirty contacts preventing a good charge. Once I have these details, we can go step-by-step to troubleshoot further.

Plugged into the same connector(s) as the old watch, no lights and I have cleaned the back of the watch.

Thanks for the extra details. Since you’re using the same connector as your old watch and have cleaned the contacts, yet no lights are showing when plugged in, let’s try a few more things:

1. Check the Charging Cable and Adapter: Even though you're using your previous charger, the cable or adapter might have issues. If you can, try charging another device with that cable or try using a different charger and cable compatible with the DayBand watch.

2. Ensure Proper Alignment: Sometimes, the charging pins on the watch and cable need to align perfectly. Make sure the watch is seated properly and the charging pins meet the contacts on the watch precisely.

3. Restart or Reset the Watch: Since the watch is new, sometimes initializing it requires a reset. Press and hold the power button on the watch for about 10-15 seconds to see if it responds or restarts.

4. Leave It Charging for Longer: Occasionally, if the battery is completely drained, it needs some time—sometimes 30 minutes or more—to show charging indicators.

5. Inspect the Watch for Damage: Since it’s new, damage is unlikely but possible. Look for any irregularities, bent pins, or debris that might interfere.

If none of these help, your DayBand watch might have a hardware issue out of the box. I recommend contacting DayBand Support directly at [email protected] for warranty or replacement options.

Please let me know which steps you’ve tried or if you want to go through any of the above together!