[Bus Simulator] My game has black screen problem and I can not open it

N
Nasrat
8 months ago In Bus Simulator
My game has black screen problem and I can not open it

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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8 months ago

Hi! I see you're having a black screen issue when trying to open Bus Simulator on your Android device. Let's work through some steps to try and get it working again.

First, could you please tell me:
- When exactly does the black screen appear? Is it right after you tap the app to open it, or after some loading?
- Did you recently update the game or your Android system?
- Have you tried any fixes already, like restarting the device or reinstalling the app?

While I wait for those details, here are some initial steps to try that often help with black screens in games on Android:

1. Force Close and Reopen the App:
- Go to your device Settings > Apps > Bus Simulator.
- Tap "Force Stop," then open the game again.

2. Clear Cache of the Game:
- In the same app info screen, tap "Storage."
- Tap "Clear Cache" (not Clear Data to avoid losing progress).

3. Restart Your Device:
- That can help clear temporary issues affecting the game.

4. Check for Game and System Updates:
- Open Google Play Store > My apps & games > Update Bus Simulator if available.
- Also, check for any Android system updates.

5. Reinstall the Game:
- If issues persist, uninstall and then reinstall Bus Simulator.

If these steps don’t resolve it, there may be specific graphics or compatibility issues related to your device or the game version. Some players have found that adjusting graphics settings or ensuring the device software is updated can fix black screen problems2 5.

Could you let me know whether any of this helped or what you’ve tried so far? That way, I can guide you with more tailored steps.

N
Nasrat
8 months ago

After from a little loading

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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8 months ago

Thanks for clarifying that the black screen or crash happens after a bit of loading. That helps narrow down the issue.

Since the app crashes after loading, it often points to the game struggling with graphics settings or compatibility on your device. Here's what I recommend trying next on your Android 10 device with WebKit:

1. Lower Graphics Quality Before Loading:
- If you can get to any settings screen before it crashes, try setting graphics quality to "Low" or "Very Low." Sometimes demanding graphics settings cause crashes on certain devices1.
- If you can't access settings through normal launch, see if there's a way to launch the game in safe mode or with default/low settings.

2. Clear App Data (with Backup):
- Since this may reset your progress, consider backing up your save files if possible. Then, go to Settings > Apps > Bus Simulator > Storage > Clear Data. This will reset the app and might fix corrupted cache or saves causing crashes.

3. Check for Mod/Add-On Conflicts:
- If you have installed any mods or add-ons, these sometimes cause crashes after loading when the game tries to load modified content. Try disabling or removing any custom content.

4. Reinstall the App:
- If not done already, uninstall Bus Simulator completely and reinstall it fresh from the Play Store to get the latest compatible version.

5. Free Up Device Resources:
- Close all other apps running in the background to free up RAM and processing power as low memory can cause crashes after loading.

If these steps don’t resolve the crash, the problem may be specific to the game version or device hardware compatibility with your Android 10 WebKit browser environment. In that case, sending logs or contacting the game developer's support might be needed.

Would you like detailed instructions on backing up save data or how to clear app data safely? And have you tried lowering graphics settings or reinstalling so far? That way I can guide you further.

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