Hi there! I’m sorry to hear that you’re having trouble connecting to the Shop app, both on your phone and your work computer. Let's figure this out together.

First, can you confirm if you’re currently connected to a stable internet connection on both devices? Sometimes, a weak connection can cause issues with app performance.

If your connection is good, here are a few steps you can try:

1. Update the App: Ensure that you have the latest version of the Shop app installed on both devices. Sometimes, updates fix bugs that could be causing connection issues.

2. Check Your Operating System: Make sure that your phone and work computer's operating systems are up to date. This can sometimes affect app performance.

3. Clear Cache (if applicable): If you haven't already, try clearing the cache for the Shop app on your phone. This can help resolve some issues. Not all devices allow this, but if yours does, you can typically find it in the app settings.

4. Reinstall the App: Since you've already tried redownloading the app, it might not hurt to uninstall it completely, restart your device, and then reinstall it again to ensure it’s a fresh install.

5. Check for Server Issues: Sometimes, the problem might not be on your end. You can check the Shop Help Center for any reported outages or issues that might be affecting connectivity: Shop Help Center - Troubleshooting.

Could you please let me know which of these steps you’ve already tried? If none of these options work, we can explore deeper troubleshooting or escalate the issue if needed!