If you are unable to access your Pluxee wallet, follow these steps to potentially resolve the issue:

1. Check App and Login Information: Ensure you are logged into the correct Pluxee account. If you have forgotten your password, use the "Forgot Password?" feature to reset it. This can help regain access if login details were mistyped or forgotten.

2. Update the App: Make sure the Pluxee app is updated to the latest version. An outdated app can lead to functionality issues, including access problems. Visit Google Play Store, search for Pluxee, and update if an update is available.

3. Clear App Cache and Data: Go to your device's settings, navigate to Apps, find the Pluxee app, and clear the cache and data. This can help if there are temporary files causing access issues.

4. Check Network Connection: Ensure you have a stable internet connection. A weak or unstable connection can prevent you from accessing your wallet.

5. Contact Customer Support: If the above steps do not resolve the issue, reach out to Pluxee’s customer support for assistance. You can contact them at their helpline or email provided on their website - learn more.

6. Review FAQs: Go through the FAQs on the Pluxee website for any specific guidance related to wallet access problems. They often contain troubleshooting tips for common issues - learn more.

7. Devices Compatibility: Sometimes, using a different device might help in accessing the wallet if there is a compatibility issue with your current device.

Following these steps should help in regaining access to your Pluxee wallet. If problems persist, further investigation by customer support may be necessary.