[Pluxee] My log in country doesn't show on the log in page, Germany is missing.

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9 months ago In Pluxee
My log in country doesn't show on the log in page, Germany is missing.

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Henry Adams

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9 months ago

Hi! I understand you're trying to log in to the Pluxee PLX app but noticed that Germany is missing from the country options on the login page. Let's get to the bottom of this together.

To start, could you let me know if:
- You are using the latest version of the Pluxee PLX app on your Android device?
- Is your device location or language settings set to Germany or English?
- Have you noticed this issue recently after an app update or has Germany never appeared as a login option?

Meanwhile, here are some initial steps to consider:

1. Check for App Updates: Sometimes country options get updated in newer versions. Please go to Google Play Store and ensure your Pluxee PLX app is up to date.

2. Clear Cache and Restart App:
- Go to your Android Settings > Apps > Pluxee PLX.
- Tap on Storage > Clear Cache.
- Relaunch the app and check if Germany appears.

3. Try Accessing the Website: Sometimes, logging in via the Pluxee local website for Germany might help.
- Visit Pluxee’s local websites at https://www.pluxeegroup.com/local-websites/ to see if Germany is listed there. You might find a web login available for Germany that functions while the app is updated1.

4. Check Region Settings: Make sure your device’s region/timezone is set to Germany or something compatible. Sometimes apps show options based on device locale.

If none of these help, the issue might be due to regional rollout or an account-specific setup that needs verification from support. I can assist with that next if needed.

Please try these and share what you observe, so I can guide you further!

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