Hi there! I understand that you're experiencing an issue with being told you're not in the correct region for ZBD services, even though you are in Pennsylvania. Let's see if we can get this sorted out for you.

First, I'd like to confirm a few details to narrow down the problem:

1. Are you using the ZBD application on your device or accessing it through a web browser?
2. Have you checked your device's location settings to ensure that location services are turned on and set to allow ZBD to access this information?
3. Are there any specific error messages you're seeing, or does it just indicate that you're not in the correct region?

Once I have this information, I can provide you with more tailored steps to help resolve this issue!

Yes to all of the above. I can send a screenshot of what it says

Thanks for confirming you're able to provide a screenshot! Sending a screenshot can definitely help clarify the issue, but as I can't view images directly here, let’s try some additional steps to troubleshoot the region error.

1. Check Your Network Connection: Sometimes, the network you're using might affect geo-location services. If you're on Wi-Fi, try switching to mobile data (or vice versa) and see if that makes a difference.

2. Clear App Cache (if using the app): Go to Settings > Apps > ZBD > Storage > Clear Cache. This can help refresh the app's stored data.

3. Restart Your Device: A simple restart can sometimes clear temporary glitches and reset any connections.

4. Recheck Location Settings: Double-check that your GPS/location settings are enabled for ZBD. You can find this in Settings > Location. Make sure it's set to 'High accuracy' mode.

5. VPN Check: If you're using a VPN, try disabling it, as it may mislead the app regarding your actual location.

If you've tried these steps and the issue continues, please let me know, and I can provide further guidance! Are you satisfied with the solution I provided?

I'm still having the same issues even though I did all of the above

Thank you for your patience. Since the previous steps didn't resolve the issue, let's look a bit deeper into potential network-related problems, especially since location services can sometimes be affected by DNS settings. Here are some steps you can try next:

1. Flush DNS Cache:
- Since you're using an Android device, consider using a DNS Cache Flush app from the Google Play Store. This can help clear out any cached DNS data that may be causing the location error.

2. Change DNS Settings:
- Consider changing your DNS settings to a public DNS provider. OpenDNS or Google DNS are popular options.
- To do this, go to: Settings > Network & internet > Wi-Fi (or Mobile network) > [Your Network] > Advanced options > IP settings, and switch to Static. You can then set DNS 1 to 8.8.8.8 and DNS 2 to 8.8.4.4 (this is Google DNS).

3. Reset Network Settings:
- If changes are still not reflecting, you might consider resetting your network settings. Go to: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. Keep in mind that this will remove all saved networks and Bluetooth devices.

4. Contacting Support:
- If none of these options work, there might be a specific issue related to your account or location settings that we can't resolve over this platform. In such a case, I would recommend contacting ZBD support directly at [email protected] for more specialized assistance.

Please try these steps and let me know how it goes! Are you satisfied with the solution I provided?