Hey there! I see you’re running into that “server error” message when trying to verify your ID on the Fanatics Sportsbook & Casino app. Since customer service mentioned they’re aware and will reach out once it’s fixed, it sounds like this is a known issue on their backend server.

Just to make sure we cover all bases:
1. Have you tried closing the app completely and reopening it?
2. How about restarting your Windows device and trying again?
3. Also, is your app updated to the latest version?

If those basic steps are already done, the issue likely lies with the verification server that handles ID checks, which means we might need to wait for Fanatics’ technical team to resolve it. Meanwhile, you could try:
- Using a different internet connection (switch from Wi-Fi to mobile hotspot or vice versa) in case it’s a network glitch.
- Attempting the verification process at a different time when the server load might be lighter.

If the problem continues after a day or two, or if you want to accelerate the fix, you might want to reach out again at [email protected] with details including your device, Windows 10 version, and the exact error message.

Do you want me to guide you through checking or updating the app on your device? Or maybe look into any other specifics you’re seeing on screen? Let me know!