Hi! I see you're having trouble verifying your location on Fanatics Sportsbook & Casino while in Michigan. I can help you with that. To get started, can you tell me if you are using the Fanatics Sportsbook app or accessing it through a web browser on your Windows device? Also, have you tried anything so far to fix the issue? This way, I can tailor the steps to your situation.

location is on used Explorer and Chrome same issue

Thanks for the details! Since you're using both Explorer and Chrome on your Windows 10 device and facing location verification issues in Michigan, let's try some focused steps to fix this.

Here’s what we can do:

1. Enable Location Permissions in Your Browser:

- For Chrome:
- Open Chrome, go to Settings > Privacy and security > Site Settings > Location.
- Make sure Fanatics Sportsbook has permission to access your location. You may need to remove it first and re-allow to reset permissions.
- Also, ensure Chrome overall is allowed to access your device's location in Windows settings.

- For Internet Explorer:
- Open IE, go to Internet Options > Privacy tab.
- Under Location, click on ‘Settings’ and check if the Fanatics site is allowed to access location.

2. Allow Location Access for Windows:

Since you're on Windows 10, let's confirm Windows location settings:

- Go to Settings > Privacy > Location.
- Make sure Location service is turned ON for the device.
- Scroll down and ensure that location access is allowed for your browsers.

3. Disable VPN or Proxy:
If you’re using a VPN or Proxy, it can mask your real location and cause verification to fail. Try disabling any VPN/proxy temporarily and then retry.

4. Clear Browser Cache and Cookies:
Sometimes old data in the browser can interfere. Clear cache and cookies for both Chrome and Explorer, then restart the browser.

5. Force a Full Refresh:
On the Fanatics Sportsbook site, press Ctrl + F5 to do a hard refresh and reload all resources.

6. GeoComply Software:
Fanatics uses GeoComply for location verification. If you have GeoComply installed or prompted, ensure it’s correctly installed and up-to-date. Try uninstalling and reinstalling GeoComply if location still fails.

If after these you’re still stuck verifying location, the issue might be deeper (network-level or server). In that case, contacting our support team directly at [email protected] would be a good next step.

Would you like me to guide you through any of these steps in detail?